Front Office Manager

Comfort Suites Buda; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team as a Front Office Manager at a leading hotel in New York City. In this pivotal role, you'll oversee front office operations, ensuring exceptional guest service and compliance with sustainability standards. You'll lead a team, manage budgets, and implement strategies to enhance guest satisfaction. This position offers a unique opportunity for career growth within the hospitality industry, paving the way to higher managerial roles. If you're passionate about delivering excellence and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• 2 to 5 years of hospitality-related experience required.
• New York City Fire Safety Director Certification preferred.

Responsibilities

• Manage hotel front office operations and ensure guest satisfaction.
• Develop and monitor department-wide budgets and forecasts.
• Supervise guest services department managers and staff.

Skills

Hospitality Management

Guest Service Excellence

Budget Management

Team Leadership

Compliance with Safety Standards

Education

Associate’s or Bachelor’s Degree

Job description

Overview

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff accordingly.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years of hospitality-related experience.
• New York City Fire Safety Director Certification preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.