Front Office Manager

HHM Hotels; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a dynamic team as a Front Office Manager at a leading hotel in New York City. This role is pivotal in managing front office operations, ensuring exceptional guest service, and maintaining financial compliance. You will lead a dedicated team, develop budgets, and create actionable plans to enhance guest satisfaction. This is an exciting opportunity to grow within a forward-thinking organization that values excellence and service. If you are passionate about hospitality and ready to take the next step in your career, we want to hear from you!

Qualifications

• 2 to 5 years of hospitality-related experience required.
• New York City Fire Safety Director Certification preferred.

Responsibilities

• Manage front office operations to ensure guest satisfaction.
• Develop and monitor departmental budgets and forecasts.
• Supervise guest services department managers.

Skills

Hospitality Management

Guest Service

Budget Management

Team Leadership

Compliance Monitoring

Education

Associate’s Degree

Bachelor’s Degree

Job description

Overview

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

1. Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
3. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
4. Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
5. Supervise all guest services department managers.
6. Review correspondence from guests and incident logs and direct staff according to information obtained.
7. Oversee all vendor and personnel contracts throughout the hotel.
8. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
9. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
10. Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
11. Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years of hospitality-related experience.
• New York City Fire Safety Director Certification preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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