Front Office Manager

BENCHMARK; Nashville (TN); On-site; USD 65,000 - 70,000; Full time

Job summary

Pyramid Global Hospitality's Cambria Hotel Nashville Midtown is seeking a motivated Front Office Manager to lead a guest‑focused team in Music City.

You will oversee front office operations, manage budget and labor costs, mentor front desk, bell staff, and concierge, and ensure training materials are in place. The role requires 3–5 years leadership in a service hotel and a flexible schedule.

Join a world‑class property that values service excellence and growth opportunities.

Qualifications

• 3–5 years of Front Office leadership in a service-focused hotel or resort.
• Flexible schedule including nights, weekends and holidays.
• Strong verbal and written communication skills; experience with PMS systems.

Responsibilities

• Oversee Front Office operations and lead the team to deliver exceptional guest experiences.
• Manage annual budget and labor costs; forecast and review monthly P&L.
• Develop and mentor Front Desk, Bell Staff and Concierge teams.
• Ensure training materials are in place and used across departments.
• Lead coaching, career planning and recognition programs for all associates.
• Monitor room inventory, rate, and occupancy; maximize revenue.
• Participate in Revenue Optimization Committee meetings and cross-department collaboration.

Skills

Front Office leadership

Guest service excellence

Communication skills

Budget management

Education

College degree

Tools

PMS systems

Job description

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Welcome to the Cambria Hotel Nashville Midtown, a dynamic property within the Pyramid Global Hospitality portfolio. Located in the vibrant heart of Music City, this boutique hotel features 159 thoughtfully designed guest rooms and over 3,000 sq. ft. of versatile meeting & event space, ideal for hosting board meetings, intimate gatherings and events. At the Cambria Hotel Nashville Midtown, we prioritize fostering a people‑first culture, offering opportunities to grow and thrive in an environment that celebrates creativity, collaboration, and the unique energy of Nashville. If you’re ready to be part of a team that values exceptional service and a commitment to excellence, explore the opportunities waiting for you at Cambria Hotel Nashville Midtown.

What you will have an opportunity to do

We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role:

• You will oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
• You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports
• You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge
• You will ensure proper training materials are in place and used by each department
• Implement coaching, career planning and recognition programs for all associates
• You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy
• Participates in Revenue Optimization Committee (ROC) meetings
• You will lead by example to ensure all guest interactions are handled in a professional manner
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What are we looking for?

• Someone with 3-5 years experience leading a Front Office team in a service focused hotel or resort environment
• Someone available to work a flexible schedule to include nights, weekends and holidays
• Someone with a college degree preferred
• Someone with a strong desire to make an impact on other people
• Someone with an outgoing and engaging personality
• Someone with strong Computer skills, and experience with PMS systems
• Someone with excellent verbal and written communication skills
• Someone with the ability to work in a fast‑paced setting

Compensation

$65,000 - $70,000

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.