Front Office Manager

Pyramid Global Hospitality; Manchester (NH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Excellent benefits

401k with company match

Travel benefits at Hilton hotels

Free parking

Free meals during shift

Employee celebrations

Job summary

Pyramid Global Hospitality is seeking a Front Office Manager for the DoubleTree By Hilton Hotel Manchester Downtown. The role guides front desk operations, bell and concierge teams, and reservations, ensuring exceptional CARE! service and strong guest experiences.

You will lead staffing, budgeting, forecasting, and strategic initiatives across the front office to drive revenue performance. Ideal candidates have prior hotel front desk management experience, strong leadership and customer service

Qualifications

• Must have previous hotel front desk management experience.
• Experience supervising front office, bell staff, concierge and related areas.
• Ability to train and lead team to deliver CARE! service.

Responsibilities

• Participates in development of business strategies aligned with the hotels objectives.
• Develops and implements strategies for front office, bell staff, concierge, reservations, van service, etc.
• Monitors status regularly and adjusts strategies as appropriate.
• Manages the operation of the front office and related areas.
• Creates the first impression by supervising the door, bell, van service, concierge and front office areas.
• Develops and implements processes and procedures for assigned departments which support service and financial goals.
• Assists with annual budget; monitors achievement of budget and takes corrective steps as appropriate.
• Prepares and analyzes reports to support informed decision making and communicate upcoming business.
• Creates rooms forecast weekly and 30/60/90 days out.
• Leads weekly rooms revenue meetings with key hotel leaders.
• Creates 100% guest satisfaction by providing training and resources to maximize engagement and CARE! service.

Skills

Front Office Management

Customer Service

Staff Leadership

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!

What You Will Have An Opportunity To Do

Front Office Manager

Participates in the development of business strategies which are aligned with the overall objectives of the hotel

• Develops and implements strategies for front office, bell staff, concierge, reservations, van service, etc. that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the front office and related areas

• Creates the first impression by supervising the door, bell, van service, concierge and front office areas
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Assists with the preparation of annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
• Creates rooms forecast weekly and 30/60/90 days out
• Analyzes business forecasts and schedules accordingly
• Ensures front desk handles billing and cash in accordance with hotel’s standards
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping, Maintenance and other departments
• Leads weekly rooms revenue meeting with AGM, GM, DOS, and others

Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver CARE! Service and teamwork

• Communicates and reinforces the vision for CARE! service to employees
• Ensures that employees provide CARE! genuine hospitality and teamwork on an ongoing basis
• Uses teamwork to support guests and employees
• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
• Provides employees with the tools, training and environment they need to deliver CARE! service and teamwork

Develops and implements strategies and practices which support employee engagement

• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Why join our team

• Competitive salary
• Exceptional benefits
  • A wide array of medical plans to choose from for the perfect fit for you and your family
  • Dental, vision, life, even pet insurance
  • Enjoy a variety of additional benefits including 401k with a company match, outstanding travel benefits at hundreds of Hilton hotels worldwide, free parking, free meals during your shift, and monthly employee celebration CARE Rallies
• We pay weekly! Get paid every Friday
• Supportive Culture: Our team believes in the experience of both our guests and team members. We prioritize personal development, foster a culture of success, and understand that happy employees lead to happy guests

#IND200

#ZR150

What are we looking for?

Must have previous hotel front desk management experience.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.