Front Desk Agent

BENCHMARK; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Cambria Hotel Nashville Downtown, part of Pyramid Global Hospitality, is seeking motivated individuals to join our Guest Services team as a Guest Services Agent. You will welcome guests, assist with luggage, and provide knowledgeable information about the hotel and local area.

The role offers a robust wage package, excellent benefits, a matching 401K plan, professional development, generous bonuses, travel perks and opportunities to grow across a portfolio of properties.

Qualifications

• Engaging personality with strong interpersonal skills.
• Ability to assist guests with warmth and professionalism.
• Comfortable presenting information about the hotel and local area.

Responsibilities

• Join our Guest Services team as a Guest Services Agent to create a memorable first impression for guests.
• Assist guests with luggage unloading and provide knowledge about the hotel and local area.
• Escort guests to the front desk for check-in and explain amenities and local highlights.
• Park and retrieve guest vehicles as needed and ensure a smooth arrival experience.
• Collaborate with team to deliver a personalized guest experience and exceed expectations.

Skills

Guest service

Customer service

Communication

Hospitality

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do.

We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.

Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.

From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Right around the corner from Broadway’s neon marquees, booming live music scene and iconic hotspots, Cambria Hotel Nashville Downtown embodies the real soul of rock and roll.

Blending boutique comfort with full‑service amenities, top‑notch hospitality, distinctly southern vibe and a little hint of edge, this is a Music City original for the modern traveler.

At the Cambria Hotel Nashville we consistently rise above the competition.

On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands.

We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.

If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Nashville with Pyramid Global Hospitality can mean for you!

Cambria Hotel Nashville Downtown boasts 255 guest rooms and 4055 sq. ft. of event space.

What you will have an opportunity to do:

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role:

Help guests discover their “Wanderlust” experience. Provide exceptional customer service by being engaging and taking sincere interest. Interacts with all guests. The bell person/guest services attendant will welcome each guest to our hotel. If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel. You will be escorting and orienting the guest to the front desk for check‑in. You will park and retrieve guests vehicles as requested. Upon check‑in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. You will be working together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests. Assist lobby attendant in keeping entrance area clean and organized “Be the difference” with all guest and employees and do more than just “the norm