Front Office Manager

21c Museum Hotels; Los Olivos (CA); On-site; USD 58,500 - 71,500; Full time

Job summary

Boyd Gaming is seeking a hotel operations leader to oversee occupancy and ensure efficient operation of front desk, bell desk, housekeeping, and call center, delivering excellent guest service.

You will manage departments to maximize occupancy, revenue, and guest satisfaction while supervising staff, maintaining cost controls, and ensuring compliance with company policies and the Pennsylvania Gaming Control Board.

Qualifications

• Minimum 3 years supervisory experience in a hotel environment.
• Strong knowledge of hotel operations and guest service standards.
• Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications.
• Knowledge of hotel key systems and room inventory management.
• Must be able to work in smoke-filled environments.
• Must qualify for and maintain licensure per Pennsylvania Gaming Control Board and Responsible Gaming requirements.

Responsibilities

• Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets and statistical data.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with company policies, procedures and regulatory controls.
• Maintain property public area cleanliness and sanitation.
• Develop operating budgets and meet established goals.
• Review and approve OTA invoices.
• Other duties as assigned by management.

Skills

Supervisory experience

Hotel experience

Staff training

Customer service

Tools

LMS

ATI

Rainmaker

Microsoft Office

Job description

Job Description

Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests.

Job Duties

• Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance, and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets and statistical data.
• Possess knowledge of room rates, types and availability.
• Maintain and ensure proper par levels of supplies and equipment.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board.
• Responsible for property public area cleanliness and sanitation.
• Authorized to extend complimentary services in accordance with the approved comp matrix.
• Develop operating budgets and meet established goals.
• Review and approve all OTA invoices.
• Other duties as assigned by management.
• May assist in assigning and inspecting cleanliness on the casino floor.

Qualifications:

Qualifications

• Thorough understanding of hotel computer system.
• Minimum 3 years supervisory experience and 5 years hotel experience
• Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications.
• Knowledge of hotel key system
• Must be able to work in smoke filled environments.
• Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Compensation:

$65,000-$65,000 per year