Front Desk Supervisor

Blue-Chip-Casino,-Hotel-; Michigan City (IN); On-site; USD 44,000 - 70,000; Full time

Job summary

Boyd Gaming Corporation in Michigan City, IN, is seeking a Front Desk Supervisor to coordinate daily operations of the front desk, gift shop, call center, bell and reservations staff and ensure outstanding guest service.

You will hire, train, and supervise team members, manage payroll, and oversee cash/credit transactions while utilizing POS, LMS, CMS and RMS systems to maintain service standards and inventory control.

Qualifications

• Knowledge of hotel front office and retail operations.
• Interview, hire, train, discipline, schedule and evaluate staff.
• Able to lift up to 35 lbs and sit/stand for long periods.
• Handle cash and credit card transactions.

Responsibilities

• Coordinate day-to-day activities of the front desk, gift shop, call center, bell and reservation staff.
• Interview, hire, train, discipline, schedule and evaluate team members; review payroll.
• Supervise hourly team members in hotel front office and retail areas.
• Communicate with team members, guests, and management to achieve guest satisfaction.
• Adequately resolve guest complaints.
• Utilize POS, LMS, CMS and casino systems; implement changes to systems and policy.
• Perform clerk functions in hotel and retail; handle cash and card transactions.
• Review, audit and maintain billing systems, equipment and supplies; process shipments and requisitions.
• Refresh displays and create inviting environments; manage inventory levels and orders.
• Inspect quality and expiration dates; document damage loss as needed.
• Develop and implement promotional programs for turnover and sales.

Skills

Guest service

Cash handling

Team supervision

Payroll review

Guest feedback

Tools

POS system

LMS

CMS

RMS

Casino systems

Job description

• Compensation: USD 43,888 - USD 70,000 - yearly

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Front Desk Supervisor is responsible for coordinating day to day activities of the front desk, gift shop, call center, bell and reservation staff

• Possess knowledge of hotel front office and retail operations.
• The Front Desk Supervisor will interview, hire, train, discipline, schedule and evaluate work performance of team members. Review and approve payroll.
• Supervise hourly team members in hotel front office and retail areas.
• The Front Desk Supervisor will communicate with team members, guests, and management while achieving high level of guest satisfaction.
• Adequately resolve guest complaints
• Possess knowledge of and utilize the POS, LMS and casino systems as designed. Assess situations and comply with recovery guidelines as set by the department.
• Handle cash and credit card transactions.
• The Front Desk Supervisor will oversee the implementation of changes to systems, operation and policy.
• Must be able to perform clerk functions in hotel and retail.
• Must be able to lift up to 35 lbs. and be able to sit/stand for long periods of time.
• Review, audit and maintain billing system, equipment and supplies.
• Properly receive and document shipments with purchase requisitions. Ensure items are properly tagged for retail.
• Ensure displays are refreshed frequently and create inviting environments.
• Analyze inventory levels and order as needed.
• Inspect for quality and expiration dates and completed damage loss documentation as needed.
• Develop and implement promotional programs for turnover and increased sales.

Qualifications

• Possess ability to add, subtract and audit accounts.
• Handle money accurately and follow established procedures.
• Able to operate LMS, CMS, RMS computer systems and read information from computer screen.
• Possess knowledge of credit card transactions using electronic draft systems.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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