Front Office & Guest Services Manager

21c Museum Hotels; Los Olivos (CA); On-site; USD 58,500 - 71,500; Full time

Job summary

Boyd Gaming is seeking a hotel operations leader to oversee occupancy and ensure efficient operation of front desk, bell desk, housekeeping, and call center, delivering excellent guest service.

You will manage departments to maximize occupancy, revenue, and guest satisfaction while supervising staff, maintaining cost controls, and ensuring compliance with company policies and the Pennsylvania Gaming Control Board.

Qualifications

• Minimum 3 years supervisory experience in a hotel environment.
• Strong knowledge of hotel operations and guest service standards.
• Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications.
• Knowledge of hotel key systems and room inventory management.
• Must be able to work in smoke-filled environments.
• Must qualify for and maintain licensure per Pennsylvania Gaming Control Board and Responsible Gaming requirements.

Responsibilities

• Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets and statistical data.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with company policies, procedures and regulatory controls.
• Maintain property public area cleanliness and sanitation.
• Develop operating budgets and meet established goals.
• Review and approve OTA invoices.
• Other duties as assigned by management.

Skills

Supervisory experience

Hotel experience

Staff training

Customer service

Tools

LMS

ATI

Rainmaker

Microsoft Office

Job description

Boyd Gaming is seeking a hotel operations leader to oversee occupancy and ensure efficient operation of front desk, bell desk, housekeeping, and call center, delivering excellent guest service.

You will manage departments to maximize occupancy, revenue, and guest satisfaction while supervising staff, maintaining cost controls, and ensuring compliance with company policies and the Pennsylvania Gaming Control Board.