Front Office Manager

Atrium Hospitality; Lexington (KY); On-site; USD 52,000 - 60,000; Full time

Job summary

Join a dynamic team as a Front Office Manager at a prestigious hotel, where you will lead a dedicated team to ensure exceptional guest experiences. This role is pivotal in maintaining seamless operations and fostering an inclusive atmosphere. Collaborate with various departments to enhance service standards and drive innovative solutions. With opportunities for professional growth, this position allows you to expand your leadership skills while making a lasting impact on guests and colleagues alike. If you are passionate about hospitality and teamwork, this is the perfect opportunity for you to shine.

Benefits

Daily Pay

Exclusive Travel Discounts

401k Plans

Comprehensive Medical Insurance

Property-Specific Perks

Qualifications

• Exceptional communication skills for guest interactions.
• Strong leadership qualities to mentor the front desk team.
• Solid understanding of hotel management software.

Responsibilities

• Oversee daily front desk operations and ensure high standards.
• Train and manage the front desk team in a professional environment.
• Handle guest inquiries promptly to enhance satisfaction.

Skills

Customer Service Expertise

Multitasking Ability

Conflict Resolution Skills

Budget Management

Team Leadership

Problem Solving

Time Management

Effective Communication

Attention to Detail

Hospitality Knowledge

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Hotel Management Software

Job description

Hotel:

Lexington Embassy Suites 1801 Newtown Pike Lexington, KY 40511

Front Office Manager

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Availability: Full Time, Flexible, All Shifts

Starting at: $52K/annually

Summary

Join Embassy Suites UK/Coldstream as a Front Desk Manager and play a pivotal role in crafting unforgettable guest experiences. This dynamic position serves as the heartbeat of our welcoming environment, ensuring seamless operations that reflect our commitment to excellence. As the face of our hotel, you will lead a dedicated team, fostering an inclusive atmosphere that delights every guest from check-in to departure.

Collaborate closely with departments such as Housekeeping and Guest Services, enhancing interdepartmental efficiency and elevating service standards. Your proactive approach will drive innovative solutions, positioning our front desk at the forefront of hospitality excellence. This role offers a unique opportunity for professional growth within a prestigious brand, empowering you to expand your leadership skills and advance your career.

Join us in reshaping the hospitality landscape, where your contributions will have a lasting impact on both guests and colleagues alike.

Responsibilities

• You will oversee daily front desk operations, ensuring that all tasks are completed efficiently and to a high standard.
• We expect you to train, mentor, and manage the front desk team, fostering an inclusive and professional environment.
• You shall handle guest inquiries and concerns promptly and with empathy, providing resolutions that enhance guest satisfaction.
• We expect you to collaborate with other departments to ensure seamless communication and service delivery throughout the hotel.
• You will maintain the accuracy of room reservations and billing processes, utilizing our booking systems effectively.
• You shall implement and monitor front desk policies and procedures, ensuring compliance with company standards and legal requirements.
• We expect you to compile and analyze reports on front desk performance metrics, using data-driven insights to drive improvements.
• You will manage inventory and ordering of office supplies for the front desk, ensuring resources are available when needed.

Requirements

• You must demonstrate exceptional communication skills to effectively interact with guests, team members, and management.
• We require you to have a solid understanding of hotel management software for efficient front desk operations.
• You should possess strong leadership qualities to mentor and motivate the front desk team, fostering an inclusive and collaborative environment.
• Having problem-solving abilities is essential for addressing guest inquiries and resolving issues promptly and efficiently.
• We expect you to manage scheduling and oversee staffing levels to ensure adequate coverage at all times.
• Your role involves implementing and maintaining standard operating procedures to enhance service quality and operational efficiency.
• It is important that you can handle financial transactions accurately, including processing payments and balancing cash drawers.
• You are tasked with conducting regular training sessions to keep the front desk staff updated on policies, procedures, and customer service techniques.
• Prior Hotel Front Desk Experience (required)
• Prior Hilton Brand Experience (preferred)

Skills

• Customer Service Expertise
• Multitasking Ability
• Conflict Resolution Skills
• Budget Management
• Team Leadership
• Problem Solving
• Time Management
• Effective Communication
• Attention to Detail
• Hospitality Knowledge

At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

• Daily Pay – Get paid when you need it
• Exclusive Travel Discounts – Save big at Marriott and Hilton properties
• 401k Plans – Invest in your future
• Comprehensive Medical Insurance – Your health matters to us
• Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self-paced online classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.