Front Office Manager

Accor Hotels; Lexington (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading global luxury hospitality brand as a Front Office Manager. You will lead the Front Office department, ensuring exceptional service and guest satisfaction. This role requires strong leadership skills and a commitment to team development, all while managing departmental operations and budgets. Be part of a dynamic team that values your growth and contribution.

Qualifications

• Previous leadership experience in a similar role in a Premium or Luxury Hotel Brand required.
• Ability to work well under pressure in a fast paced environment.

Responsibilities

• Lead and manage all aspects of the Front Office department.
• Maximize rooms revenue through yield management.
• Handle guest concerns and ensure service standards.

Skills

Leadership

Interpersonal skills

Problem solving

Teamwork

Education

University/College degree in a related discipline

Job description

Company Description

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.

We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

Job Description

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and manage all aspects of the Front Office department and ensure all service standards are followed
• Ensure all guests receive special attention and recognition
• Maximize rooms revenue through participating in yield management meetings and implementing\supporting agreed upon Revenue Management strategies and practices
• Handle guest concerns and react quickly, logging and notifying proper areas
• Control room availability, room types, accuracy of room count and rate categories
• Liaise closely with the Executive Housekeeper and Head Butler to ensure special guest needs, amenities and other room-related requests are met
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
• Conduct regularly scheduled departmental meeting
• Manage the departmental budget
• Balance operational, administrative and Colleague needs

Qualifications

• Previous leadership experience in a similar role in a Premium or Luxury Hotel Brand required
• Experience leading a team with a strong focus on engagement and developing talent
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS