Assistant Front Office Manager

Omni Hotels & Resorts; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel in Boston seeks an Assistant Front Office Manager to uphold high customer service standards and ensure guest satisfaction. The role involves leading front office operations, training staff, and managing guest interactions in a luxury setting. Ideal candidates will have experience in hospitality, strong leadership skills, and the ability to multitask effectively.

Qualifications

• Minimum two years of Front Office experience, with at least one year in luxury hotels preferred.
• Previous leadership experience in front office operations.

Responsibilities

• Lead front office operations, ensuring efficient completion of tasks.
• Respond promptly to guest requests, maintaining professionalism.

Skills

Customer Service

Multitasking

Attention to Detail

Tools

Property Management Systems

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Assistant Front Office Manager role at Omni Hotels & Resorts

About Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel. Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor, and thoughtful amenities in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping, and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Join our team and create your own history at this historic property.

Job Overview

The Assistant Front Office Manager is responsible for maintaining high customer service standards at four-diamond level, ensuring guest satisfaction during arrival and departure through training, guest service recovery, and adherence to hotel SOPs, policies, and best practices.

Key Responsibilities

• Respond promptly and courteously to guest requests, maintaining professionalism at all times.
• Greet guests immediately with attention and friendliness.
• Lead front office operations, communicate tasks clearly, and ensure efficient completion.
• Report needs or concerns to management, including equipment or scheduling issues.
• Coordinate with incoming and outgoing shifts, including managers and audit teams.
• Assist in hiring, onboarding, and training new staff.
• Support scheduling and payroll management, controlling labor costs.
• Collaborate with Guest Services for luggage handling and guest needs.
• Attend weekly meetings and communicate group information effectively.
• Follow all loss prevention procedures to protect guest and hotel property.
• Maintain cleanliness and organization of front office areas and supplies.
• Keep detailed notes and reports on guest issues, offering compensation when appropriate, and passing relevant information to staff.
• Adhere to punctuality and scheduling policies, including clocking in/out and PTO procedures.
• Stand for extended periods as required.

Qualifications

• Minimum two years of Front Office experience, with at least one year in luxury hotels preferred.
• Previous leadership experience in front office operations.
• Flexible schedule, willing to work nights, weekends, and holidays.
• Strong customer service skills, multitasking ability, and attention to detail.
• Proficiency with Property Management Systems, Microsoft Word, Excel, and related software.
• Ability to stand for long durations.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Hospitality/Other