Assistant Front Office Manager

Omni Hotels and Resorts; Providence (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel in Providence seeks an Assistant Front Office Manager to enhance guest experiences and oversee front office operations. The role requires flexibility in working hours and a strong focus on customer service. Ideal candidates will have previous luxury hotel experience and a degree in hospitality. Join a vibrant team dedicated to professional growth and excellence in service.

Benefits

Comprehensive benefits package

Career advancement opportunities

Qualifications

• Previous experience in a luxury hotel is required.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Handle all training for associates to ensure Omni standards are met.
• Address guest complaints professionally to ensure guest satisfaction.
• Complete check-out procedures and balance reports.

Skills

Customer service orientation

Multitasking

Attention to detail

Organizational skills

Education

Four-year college degree in hospitality

Tools

Property Management Systems

Microsoft Office

Job description

Overview

Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. Located in the exciting city of Providence, it is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, and the Providence Place Mall. Guests can walk to various attractions, including historical sights and excellent restaurants. Our hotel is distinguished by our associates, whose professionalism and dedication set us apart. We foster a culture that supports learning and growth in a fun environment, with a strong emphasis on internal promotions. Our diverse team from many countries creates a vibrant atmosphere for both professional and personal development. We offer a comprehensive benefits package for full-time associates, with the greatest benefit being the opportunity for career advancement.

Job Description

The Assistant Front Office Manager will work closely with the Front Office Manager to oversee all aspects of guest experience, including the Omni Select Guest Program, front office systems and controls, and the development of front office staff. Flexibility to work nights, weekends, holidays, and overnight shifts is required.

Responsibilities

1. Handle all training for associates to ensure Omni standards are met.
2. Maintain ongoing communication with all department managers, especially with Night Audit staff each evening/morning.
3. Address guest complaints professionally to ensure guest satisfaction.
4. Be familiar with hotel computer systems for training, maintenance, and troubleshooting.
5. Complete weekly supply inventories to maintain adequate stock levels.
6. Manage rate discrepancy reports and implement necessary adjustments.
7. Assign arrivals for the following day, including VIPs, special requests, etc.
8. Prepare group information sheets.
9. Complete check-out procedures and balance reports.
10. Perform daily credit checks.
11. Adhere to all systems and controls related to the front office and other responsibilities.
12. Promote knowledge of marketing programs within the company and hotel.
13. Collaborate with the Loyalty Ambassador to ensure tracking and servicing of select guests.

Qualifications

• Previous experience in a luxury hotel is required.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to stand for entire shifts.
• Customer service orientation, multitasking ability, attention to detail, and strong organizational skills.
• Four-year college degree, preferably in hospitality.
• Knowledge of Property Management Systems and related software.
• Proficiency in Microsoft Office.

Omni Hotels & Resorts is an equal opportunity employer. For more information on our policies, please visit the EEOC poster (https://www1.eeoc.gov/employers/poster.cfm) and the OFCCP's Pay Transparency Nondiscrimination policy (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf). If you require assistance applying, contact [e-mail].