Front Office Manager

Shelby American, Inc.; Houston (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is in search of a highly organized and professional Front Office Manager to lead their front desk operations. In this dynamic role, you will oversee daily operations, ensuring exceptional customer service and a welcoming environment for guests. You will guide a team of energetic associates, fostering a culture of excellence that aligns with top-tier service standards. If you are passionate about delivering outstanding guest experiences and have strong leadership skills, this opportunity is perfect for you.

Qualifications

• Proven experience in a front office management role or similar position.
• Strong leadership and team management skills are essential.

Responsibilities

• Supervise front office staff and ensure high standards of customer service.
• Manage daily operations, including check-in/check-out processes.

Skills

Leadership Skills

Team Management

Communication Skills

Interpersonal Abilities

Problem-Solving Skills

Attention to Detail

Customer Service

Tools

Front Office Software

Microsoft Office Suite

Job description

Description

Job Title: Front Office Manager

Job Summary:

We are seeking a highly organized and professional Front Office Manager to oversee the daily operations of our front office. The ideal candidate will ensure exceptional customer service, manage staff, and maintain a welcoming environment for guests. This role requires strong leadership skills and the ability to handle various administrative tasks efficiently.

As the face of our property, you'll lead a vibrant front desk operation that creates memorable guest experiences from arrival to departure. As our Front Office Manager, you'll guide a team of high-energy associates in delivering exceptional service. You will be the cornerstone of our operation, ensuring smooth daily functions and promoting a culture of excellence that upholds Marriott's legendary service standards.

Key Responsibilities:

1. Supervise front office staff and ensure high standards of customer service are maintained
2. Manage daily operations, including check-in/check-out processes and guest inquiries
3. Develop and implement front office procedures to enhance efficiency and guest satisfaction
4. Handle guest complaints and resolve issues in a timely and professional manner
5. Coordinate with other departments to ensure seamless service delivery
6. Monitor and manage front office budgets and expenses
7. Train and mentor front office staff to promote professional development
8. Maintain accurate records and reports related to front office operations

Skills and Qualifications:

1. Proven experience in a front office management role or similar position
2. Strong leadership and team management skills
3. Excellent communication and interpersonal abilities
4. Proficient in using front office software and Microsoft Office Suite
5. Ability to multitask and work in a fast-paced environment
6. Strong problem-solving skills and attention to detail
7. Customer-focused with a passion for delivering exceptional service

We welcome applicants from diverse backgrounds and experiences to apply for this position.