Front Office Manager - Courtyard Anchorage Airport

JL Hospitality Management, LLC; Anchorage (AK); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality management company is seeking a Front Office Manager for the Courtyard Anchorage Airport. The successful candidate will lead a dynamic front office team, ensuring excellent guest service and operational efficiency. Responsibilities include managing front desk operations, overseeing reservations, and fostering a motivated team. Join us to enhance guest experiences and drive hotel success.

Benefits

Medical, Dental, and Vision coverage

Life Insurance

Paid personal time off

Leadership and Management Training Programs

401K Retirement Plan

Discounted room rates

Access to voluntary benefits

Qualifications

• 1-2 years' experience as a Front Office Manager or Front Desk Supervisor.
• Experience in Marriott select service hotels preferred.

Responsibilities

• Manage front desk operations to ensure excellent guest service.
• Oversee reservations, inventory, scheduling, and departmental budget.
• Compile reports, interview, train, and supervise front desk staff.

Skills

Leadership

Management

Job description

Front Office Manager - Courtyard Anchorage Airport

Join to apply for the Front Office Manager - Courtyard Anchorage Airport role at JL Hospitality Management, LLC.

Position Overview

We are seeking an experienced hospitality leader with a modern, energetic approach to the hotel industry. The successful candidate will develop and lead a front office team to drive the hotel's success.

Benefits of Joining Our Team

• Medical, Dental, and Vision coverage
• Life Insurance
• Paid personal time off
• Leadership and Management Training Programs
• 401K Retirement Plan
• Discounted room rates
• Access to voluntary benefits including pet insurance, cell phones, travel & entertainment, and health & wellness programs

Key Responsibilities

• Manage front desk operations to ensure excellent guest service and operational efficiency during check-in and check-out processes
• Oversee reservations, front office systems, inventory, scheduling, forecasting, and departmental budget to maximize revenue
• Compile reports, interview, train, supervise, and evaluate front desk staff, fostering a motivated team
• Coordinate effectively with housekeeping and maintenance departments
• Lead with team spirit, providing guidance and leadership
• Apply sound management skills and judgment to resolve issues effectively
• Ensure compliance with Marriott standards to maintain high-quality guest relations
• Communicate clearly with guests and staff, providing guidance and instructions
• Conduct meetings to share information and updates
• Implement and monitor Marriott promotions and programs
• Ensure adherence to all SOPs and company policies
• Support the hotel’s culture and core values
• Perform additional duties as assigned by the General Manager

Qualifications

• Minimum of 1-2 years' experience as a Front Office Manager or Front Desk Supervisor
• Experience in Marriott select service hotels preferred

Additional Information

The hospitality industry operates 24/7. A hospitable, welcoming attitude must be maintained at all times. All employees must comply with JL Hospitality Management rules and regulations. We are an equal opportunity employer, committed to diversity and inclusion.