Assistant Front Office Manager

Hotel Leveque; Houston (TX); On-site; USD 65,000 - 78,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to lead its front desk and guest services team. This role emphasizes guest satisfaction and requires strong problem-solving skills. You will oversee operations, manage staffing, and ensure adherence to luxury service standards. This position offers a competitive compensation package and benefits starting from day one, making it an excellent opportunity for those looking to grow in the hospitality industry. Join a dynamic team dedicated to providing memorable experiences for guests in a vibrant environment.

Benefits

Benefits starting Day 1

Paid time off

Holiday pay incentives

Promotional opportunities

401(k) available

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• High level of IT proficiency and commercial awareness.
• Excellent leadership and interpersonal skills.

Responsibilities

• Assist in supervising the Front Office Team for exceptional guest experiences.
• Monitor guest satisfaction and ensure high standards of service.
• Train and develop the Front Office team to meet hotel standards.

Skills

Customer Service

Leadership

Problem-Solving

Communication

Sales Skills

IT Proficiency

Teamwork

Flexibility

Job description

Compensation: $65,000 to $78,000 per year

What's in it for you…

• Benefits starting Day 1.
• Competitive compensation package.
• Paid time off and holiday pay incentives.
• Promotional opportunities.
• 401(k) available for all associates.

About this job…

The Assistant Front Office Manager assists with leading the hotel’s front desk and guest services team. Assistant Front Office Managers must be a strong problem-solver with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Assistant Front Office Managers must ensure adequate staffing, promote hotel standards, train and coach team members, and model expected behavior. The primary responsibilities of an Assistant Front Office Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.

What you’ll be doing…

As an Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Adhere to Forbes Five Star and AAA Five Diamond Luxury Standards and expectations
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

Assistant Front Office Managers are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.

Free Downtown Parking & Benefits Starting Day 1!

Set in the city’s lively West End neighborhood and steps from the heart of Music Row, Hutton Hotel invites guests to find their inspiration through an immersive journey into Nashville’s creative culture.

The hotel offers 250 guestrooms, including 52 suites with floor-to-ceiling windows and expansive penthouses featuring signature personal service.

Additional amenities include Analog , an intimate entertainment venue and cocktail bar with a regular calendar of performances ; the Writers Studios , fully outfitted creative spaces for musicians to play and record; as well as 20,000 square feet of flexible meeting and event spaces, all on one floor for easy access.

Analog

Analog, our intimate live music and entertainment venue, immerses audiences in Nashville’s unrivaled music scene.

Featuring an impressive lineup of rising stars and well-known performers, it provides some of the best venue acoustics in the city while offering an interactive and engaging experience for audiences and artists alike. Analog gets you up close and personal, in a setting that feels like a comfortable living room. From the gifted musicians to the inviting design, everything here is an artistic experience—right down to the inventive craft cocktails.

Gatherings

Life’s special moments deserve the perfect backdrop—which is why Nashville is so popular for celebrations and events with family, friends, and colleagues.

The magnetic nature of the city combined with great shopping, dining, and music, make this a prime location to come together for meetings, weddings, and momentous occasions. And with more than 20,000 square feet of flexible event spaces, including our signature Analog music venue and the spectacular Vista Ballroom, Hutton Hotel is the place to celebrate milestones with those who matter most.