Assistant Front Office Manager

Atrium Hospitality; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading hospitality company in Houston is seeking an Assistant Front Office Manager to ensure exceptional guest experiences. The role involves supervising front desk operations, managing staff, and addressing guest needs while promoting a positive environment. Ideal candidates should have customer service experience and a high school diploma. Join a team that values service, teamwork, and growth opportunities.

Benefits

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Qualifications

• Prior customer service experience required.
• Hospitality industry experience preferred.

Responsibilities

• Ensure excellent guest experience and manage front desk staff.
• Handle guest inquiries and resolve issues efficiently.
• Supervise front desk operations and manage financial goals.

Skills

Customer Focus

Organization

Education

High School Diploma

Job description

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Hotel

Houston Marriott

9100 Gulf Freeway

Houston, TX 77017

Assistant Front Office Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
  
  

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Pay: $50,000

Primary Purpose

The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.

Work Performed

The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:

• Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;
• Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;
• Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;
• Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;
• Handle cash and credit card transactions and process guest accounts;
• As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;
• Deputize in the absence of the Front Office Manager;
• Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and
• Any and all other work as required to complete the primary purpose of the position.
  
  

Qualifications

Required Prior Experience:

Prior customer service experience

Preferred Prior Experience

Hospitality industry experience preferred

Required Education

High School Diploma or equivalent

Preferred Licenses/ Certification

Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Required Technology

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical

Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other

Able to read, write and communicate effectively in English

Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays

Competencies

Organization

Can marshal resources (people, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently. Arranges information in a useful manner.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Managing Diversity

Treats reports equitably; acts fairly; has candid discussions; doesn’t have a hidden agenda; doesn’t give preferential treatment.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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