Front Office Manager

Chartwell Hospitality; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead a dynamic team in providing exceptional guest experiences. In this role, you will oversee daily operations, manage staff, and ensure that all guest needs are met with the utmost care. Your leadership will empower a motivated workforce, and your financial acumen will help maximize profits while minimizing losses. With competitive compensation and numerous benefits, this is a fantastic opportunity for someone passionate about hospitality and team development. If you thrive in a fast-paced environment and are ready to make an impact, this role is for you.

Benefits

Hotel and travel discounts

Medical

Dental

Vision

Life Insurance

Supplemental Insurance

Long/Short Term Disability

401-K

Professional Development Opportunities

Competitive Compensation plus incentives

Qualifications

• 2-3 years in a related hotel company position.
• Discipline-specific hospitality industry knowledge required.

Responsibilities

• Oversee and manage the Front Office for efficient operations.
• Lead and motivate Front Office staff to achieve goals.
• Handle guest needs and solve problems with confidence.

Skills

Verbal and written communication skills

Team leadership

Problem-solving

Budget management

Customer service

Education

Four-year college degree or equivalent

Tools

Microsoft Office

Excel

Cash register operation

Job description

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

• Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
• Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
• Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Benefits

• Hotel and other Travel discounts
• Medical
• Dental
• Vision
• Life Insurance
• Supplemental Insurance
• Long/Short Term Disability
• 401-K
• Professional Development Opportunities
• Competitive Compensation plus incentives!

Source: Chartwell Hospitality