Front Office Manager

Kahler Hospitality Group; Rochester (MN); On-site; USD 65,000 - 70,000; Full time

Job summary

A leading hospitality group in Rochester, MN, is seeking a Front Office Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills and a commitment to guest satisfaction. This role involves managing front desk staff, addressing guest concerns, and collaborating with various departments to enhance service quality.

Benefits

Health, Dental, Vision Benefits

DailyPay

401k

Paid Training

Paid PTO

Referral Program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

Qualifications

• Prior experience in a supervisory role in hospitality or a related field.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Manage front office operations, including check-in, check-out, reservations, and guest inquiries.
• Supervise and mentor front desk staff, ensuring team performance aligns with company standards.
• Address and resolve guest concerns promptly and professionally.

Skills

Leadership

Problem Solving

Interpersonal Skills

Tools

Hotel Management Systems

Microsoft Office Suite

Job description

The Kahler Grand Hotel, an iconic property in the heart of Rochester, MN, is dedicated to providing exceptional guest experiences. As part of the Kahler Hospitality Group, we pride ourselves on fostering a culture of hospitality, collaboration, and excellence.

Position Summary

We are seeking a dynamic and detail-oriented Front Office Manager to join our team. This role is responsible for overseeing daily front desk operations ensuring seamless guest services, and leading a team of hospitality professionals. If you thrive in a fast-paced environment and are passionate about delivering unparalleled guest experiences, we want to hear from you!

Responsibilities

• Manage front office operations, including check-in, check-out, reservations, and guest inquiries.
• Supervise and mentor front desk staff, ensuring team performance aligns with company standards.
• Address and resolve guest concerns promptly and professionally to maintain high satisfaction levels.
• Collaborate with other departments to ensure smooth operations and exceptional guest experiences.
• Monitor and maintain compliance with hotel policies, procedures, and brand standards.
• Prepare schedules and assist with payroll submissions for front office team members.
• Analyze guest feedback and implement improvements to enhance service quality.
  
  

Qualifications

• Prior experience in a supervisory role in hospitality or a related field.
• Strong leadership and interpersonal skills with the ability to motivate a team.
• Exceptional problem-solving abilities and a commitment to guest satisfaction.
• Proficiency in hotel management systems and Microsoft Office Suite.
• Availability to work flexible hours, including evenings, weekends, and holidays.
  
  

What We Offer

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants
  

Compensation Range

$65,000 - $70,000 annually based on qualifications