Front Office Manager

Bighornlaw; Galveston (TX); On-site; USD 47,000 - 52,000; Full time

Job summary

A vibrant hotel in Galveston seeks a Front Office Leader to manage operations and enhance guest experiences. This role combines leadership with hands-on duties, ensuring a unique hospitality environment. Ideal candidates have hotel management experience and a passion for service.

Qualifications

• 2 years of hotel management experience.
• 4+ years of progressive roles in hospitality.

Responsibilities

• Hands-on operation of the Front Desk, including guest check-ins and check-outs.
• Creating schedules and understanding the budget for guest experience enhancements.
• Engaging with overall operations, including serving and clearing plates.

Skills

Hospitality

Leadership

Job description

Hotel Lucine is here to usher in a new generation of hospitality in Galveston. Our establishment offers a distinctly unique, people-centric experience that allows us to create a genuine hospitality environment unlike anywhere else on the Gulf Coast. This property is more than a hotel, it's an evolving house party for residents and guests of the island who embrace Galveston’s gracious and peculiar soul.

Position Overview

The leader in this position has a magical balance of analysis and exuberance. Come as you are, but know who WE are. Leading the front office team, supporting the Rooms Division overall, and helping set the course and agenda for how we bring our promises to our guests to life.

This role will truly have an opportunity to shape the role, with authenticity and Galveston's hospitality at the forefront.

Responsibilities

1. Hands-on operation of the Front Desk, including checking in, checking out guests, responding to guest needs, setting up VIP amenities, and communicating needs within the department and across departments.
2. Creating schedules, understanding and leveraging the budget, and identifying enhancements for the Guest Experience.
3. Monitoring business levels, weighing in on pricing strategy, minimum night stays, and opportunities for incremental revenues.
4. Engage with the overall operation—setting up yoga mats on the roof, fulfilling rider requests for bands, running drinks, or clearing plates during busy restaurant times. We are a team that takes care of one another.
5. Constantly train, teach, and learn to improve our service and operations.

Qualifications

1. 2 years of hotel management experience.
2. 4+ years of progressive roles in hospitality.
3. TABC and Food Handler's Certificates are a plus.
4. Flexible schedule is a must.

Compensation

$47,000 - $52,000 annually.

About Hotel Lucine

Hotel Lucine is an oasis on the island of Galveston.

Our classic courtyard-style property and intimate layout are designed to create a lively, people-centric atmosphere—like a continually evolving house party you never want to leave. Situated at the edge of the Gulf of Mexico, Hotel Lucine offers a cozy oasis for guests and patrons with a variety of vibrant outlets to experience from day to night.

EAT & DRINK

Make A Plan to Keep It Loose

No matter what brought you to town, where you came from, when you're coming, or who you're wearing (so long as you're wearing something), we've made a spot for you. Take in 180-degree ocean views from our rooftop bar, enjoy American fine-ish dining at our signature restaurant, The Fancy, or make yourself at home in The Den—a creative haven for coffee by day and a dining destination and cocktail lounge by night.