Front Office Manager

Remington Hotels; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel management company is seeking a dedicated Front Office Manager in Houston, Texas. The ideal candidate will excel in guest relations and staff management, ensuring a positive experience for all guests. Responsibilities include supervising front office staff, resolving guest complaints, and managing daily operations using the MICROS system. If you have a strong work ethic and enjoy being part of a team that creates memorable experiences, we want to hear from you!

Qualifications

• Must be able to work varying schedules based on business needs.
• Ability to maintain attention to tasks despite interruptions.

Responsibilities

• Anticipate guest needs and maintain positive relations.
• Manage staffing levels and supervise front office associates.
• Resolve guest complaints and ensure satisfaction.
• Operate the MICROS system for daily transactions.

Skills

High work ethic

Self-initiative

Independent judgment

Teamwork

Job description

Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Qualifications

What we are looking for

• High work ethic, self-initiative, independent judgment
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!