Front Office Manager

Aimbridge; Ghent (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a prestigious hospitality group as a Front Office Manager, where your leadership will shape exceptional guest experiences. This role offers a unique opportunity to work within a globally recognized brand, ensuring smooth operations at the front office while managing a dedicated team. You will be at the forefront of delivering outstanding service, overseeing recruitment, and fostering a culture of excellence. With a commitment to your professional growth and a supportive environment, you will thrive in a role that truly values its people and their contributions. If you are passionate about hospitality and eager to make an impact, this is the perfect opportunity for you.

Benefits

Competitive salary package

Comprehensive health coverage

Daily meal vouchers

Exclusive hotel discounts

State-of-the-art work equipment

Ongoing professional development

Qualifications

• Prior experience in hotel front office management is essential.
• Excellent communication and interpersonal skills are required.
• Strong leadership and organizational skills are necessary.

Responsibilities

• Lead the Front Office operation ensuring exceptional guest experiences.
• Oversee recruitment and development of the front office team.
• Manage customer enquiries and bookings efficiently.

Skills

Hotel Operations Management

Customer Service

Communication Skills

Leadership Skills

Organizational Skills

Tools

Property Management Systems (PMS)

Booking Engines

Customer Relationship Management (CRM)

Job description

Who are we?

We are a prestigious hospitality group located in the heart of Ghent, Belgium, proudly managing a portfolio of distinguished properties. Our collection includes the Ghent Marriott, the Residence Inn by Marriott, the recently opened Holiday Inn Express & Suites, and the soon-to-open Courtyard Ghent & Scala Event Center.

With inviting, flexible spaces and a classic style, Courtyard has a commitment to support our guests and keep them always moving forward.

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott, and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry-leading benefits that include:

• Competitive, market-leading salary package
• Comprehensive health coverage, including DKV hospitalisation insurance
• Daily meal vouchers and annual eco-vouchers
• Exclusive hotel discounts with staff rates available worldwide
• State-of-the-art work equipment, including a laptop and mobile phone
• Ongoing professional development, with access to prestigious training platforms like Marriott International to enhance your skills

Alongside the benefits on offer, this role will give you a unique opportunity to work as part of a renowned hospitality group with a global presence, invested in your ongoing development and passionate about retaining key talent.

A day in the life of…

As Front Office Manager, you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.

You will also oversee all recruitment and continual development of the front office team, ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

What do we need from you?

• You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
• As the Front Office Manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
• Strong leadership and organisational skills to effectively recruit, manage, and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
• We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.

So, click apply today; we’d love to welcome you to our inclusive team shaping the future of hospitality.