Front Office Manager

Hyatt Regency Cincinnati; Cincinnati (OH); On-site; USD 57,000 - 68,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Office Manager to enhance guest experiences at their downtown Cincinnati location. This role involves leading a dedicated team, ensuring exceptional service, and overseeing daily front desk operations. The ideal candidate will thrive in a fast-paced environment, showcasing strong leadership and communication skills. With a commitment to excellence and a focus on guest satisfaction, this position offers a rewarding career path in a vibrant and dynamic setting. Join the team and contribute to creating unforgettable memories for guests while enjoying a comprehensive benefits package.

Benefits

Bonuses up to 25%

Medical Coverage

Dental Coverage

Vision Coverage

Teledoc

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Matching

Qualifications

• 2+ years of experience in hotel front desk management or related field.
• Strong leadership and management skills required.

Responsibilities

• Lead front desk operations and ensure top customer service.
• Manage a team of front desk agents and collaborate with other departments.

Skills

Hotel Front Desk Management

Leadership Skills

Customer Service

Communication Skills

Detail-oriented

Multitasking Ability

Cash Handling

Flexible Hours

Education

2+ years of experience in hotel management

Tools

Opera PMS

Microsoft Office

Micros

Job description

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3 days ago Be among the first 25 applicants.

Join the esteemed team at Hyatt Regency Cincinnati, located in the heart of downtown Cincinnati, Ohio! We are seeking talented and passionate individuals to join our team. Our hotel features contemporary design, modern amenities, and a commitment to exceptional service, providing a dynamic environment for your hospitality career. As an employee, you'll have opportunities to deliver exceptional guest service and create memorable experiences, with pathways for advancement and growth. Join us and be part of a culture that values excellence, teamwork, and guest satisfaction. Apply now to start a rewarding career and help us create unforgettable experiences for our guests!

Overview

Join our team as a Front Office Manager and make a difference in our guests' experiences! We seek a driven individual to lead front desk operations, ensure top customer service, and oversee daily activities. You will manage a team of front desk agents, collaborate with other departments, and maintain a skilled workforce. If you are passionate about hospitality and thrive in a fast-paced environment, apply now!

Qualifications

• 2+ years of experience in hotel front desk management or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Fluent in reading, writing, and speaking English
• Proficient in hotel management software and Microsoft Office
• Detail-oriented with multitasking ability
• Customer service commitment to guest satisfaction
• Experience with Opera PMS, Micros, and Microsoft Office
• Cash handling experience required
• Flexible hours including weekends and holidays

Benefits

Davidson Hospitality Group manages hotels, restaurants, and entertainment venues across the US, partnering with brands like Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. We offer a rich benefits program including bonuses up to 25%, medical, dental, vision coverage, Teledoc, pet insurance, hotel discounts, tuition reimbursement, paid time off, and 401K matching. Working with us is more than a job; it's a calling to redefine quality hospitality.

EOE AA - Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $57,500.00 - USD $67,500.00 per year.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality