Front Office Specialist - OPTIONAL

TriHealth; Cincinnati (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage patient interactions and administrative tasks. This role involves answering calls, scheduling appointments, and ensuring smooth patient check-out processes. You will be the first point of contact for patients, making your role crucial in delivering exceptional service. The ideal candidate will demonstrate flexibility, attention to detail, and a commitment to upholding healthcare standards. Join a team that values respect, engagement, and excellence in patient care, and be part of a rewarding environment that prioritizes community service.

Qualifications

• 3-4 years of experience in a related field is required.
• High School Diploma or GED is mandatory.

Responsibilities

• Answer incoming telephone lines and handle/distribute calls.
• Schedule patient appointments and manage registration information.
• Handle patient complaints and refer to the manager as necessary.

Skills

Patient Registration

Telephone Handling

Scheduling Appointments

Payment Processing

Customer Service

Education

High School Diploma or GED

Job description

Job Overview

This position is responsible for answering, handling, and screening incoming telephone calls; greeting and registering patients; filing and preparing charts. Additionally, it manages check-out functions, including reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, completing daily bank deposits, and performing day-end reconciliation duties. Some locations may also require completing charge/receipt entries and charge-receipt summaries for all office-related services.

This is an optional position that could include weekend scheduling.

Job Requirements

• High School Diploma or GED (Required)
• 3-4 years of experience in a related field (Required)

Job Responsibilities

• Answer incoming telephone lines and handle/distribute calls.
• Demonstrate flexibility and initiative in seeking or accepting additional assignments.
• Schedule patient appointments and inform the department of issues.
• Input and update patient registration, insurance, and demographic information accurately.
• Accept and log payments appropriately.
• Show courtesy and respect toward families, community professionals, office personnel, and team members. Follow JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary for the job.
• Handle patient complaints and refer to the manager as appropriate.

Working Conditions

• Climbing: Rarely
• Hearing (Conversation): Consistently
• Hearing (Other Sounds): Frequently
• Interpersonal Communication: Frequently
• Kneeling: Occasionally
• Lifting <10 Lbs.: Frequently
• Pulling: Rarely
• Pushing: Occasionally
• Reaching: Rarely
• Reading: Frequently
• Sitting: Consistently
• Standing: Rarely
• Stooping: Occasionally
• Talking: Consistently
• Use of Hands: Consistently
• Color Vision: Occasionally
• Visual Acuity (Far): Frequently
• Visual Acuity (Near): Consistently
• Walking: Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than serving our patients, communities, and fellow team members. All team members are expected to demonstrate and live by the following standards:

Serve: ALWAYS

• Welcome everyone with eye contact, greetings, and smiles.
• Assist lost patients/guests by escorting them or finding help.
• Avoid personal cell phone use in public or patient care areas.

Excel: ALWAYS

• Address and recover from service breakdowns proactively.
• Prioritize patients and guests when waiting.
• Focus on improving quality, safety, and service.

Respect: ALWAYS

• Respect cultural and spiritual differences and individual preferences.
• Respect opinions and contributions of all, regardless of role.
• Speak positively about team members and departments in front of patients and guests.

Value: ALWAYS

• Be punctual, prepared, and engaged.
• Maintain a clean and safe environment.
• Use resources efficiently and avoid waste.

Engage: ALWAYS

• Acknowledge team wins and thank contributors.
• Show courtesy and compassion to customers, team members, and the community.