Front Office Manager

Columbia Sussex Corporation; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Front Office Manager to lead front office operations, ensuring exceptional service and guest satisfaction. This dynamic role involves supervising staff, managing budgets, and developing policies to enhance efficiency. The ideal candidate will possess strong communication and organizational skills, along with a customer service focus. Join a vibrant team where your leadership will directly impact guest experiences and operational success. If you thrive in a fast-paced environment and are passionate about hospitality, this is the perfect opportunity for you to shine.

Qualifications

• 5+ years of experience in front office management required.
• Bachelor's degree in hospitality management or related field is essential.

Responsibilities

• Manage and supervise front office staff, ensuring excellent guest service.
• Develop and implement policies to improve front office efficiency.

Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Ability to Work Under Pressure

Education

Bachelor's Degree in Hospitality Management

Tools

Microsoft Office

Hotel Management Software

Job description

Job Description:

The Front Office Manager is responsible for overseeing all front office operations, including reception, reservations, and guest services. The ideal candidate will have excellent communication and organizational skills, as well as a strong customer service orientation.

Responsibilities:

• Manage and supervise front office staff, including receptionists, reservationists, and guest services representatives
• Ensure that all guests receive a warm welcome and excellent service
• Handle guest complaints and resolve issues in a timely and professional manner
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Develop and implement policies and procedures to improve front office efficiency and effectiveness
• Monitor and analyze front office performance metrics, such as occupancy rates and guest satisfaction scores
• Train and develop front office staff to ensure high levels of performance and job satisfaction
• Manage front office budget and expenses

Requirements:

• Bachelor's degree in hospitality management or related field
• Minimum of 5 years of experience in front office management
• Excellent communication and interpersonal skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and hotel management software
• Flexibility to work evenings, weekends, and holidays as needed