Peaks Resort & Spa Assistant Front Office Manager

Kinsley Power Systems; Ballenger Creek (MD); On-site; USD 55,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Manager to oversee training and daily operations. The role includes hiring and training staff, managing payroll, and ensuring high guest satisfaction. This position offers a competitive salary and comprehensive benefits, including health insurance and ski pass discounts.

Benefits

Group Health Insurance

401(K) Match

Flexible Spending

Paid Time Off

Ski Pass

Discounted Lift Tickets

Discounted Meals

Discounted Lodging

Qualifications

• Experience in a hotel or related field preferred.
• Technology proficient preferred.
• Thorough knowledge in customer service and office management.

Responsibilities

• Oversee training and daily operations of Front Desk.
• Hire and train new front desk employees.
• Monitor payroll and provide weekly schedules.

Skills

Customer Service

Leadership

Organizational Skills

Interpersonal Skills

Problem Solving

Communication

Education

High School Diploma

Tools

Microsoft Office

Hotel Reservations Systems

Job description

Summary: Oversee the training, daily operations, and supervising all aspects of Front Desk.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Follow direction and delegation of General Manager & Director of Room Operations.
• Hire and train new front desk employees.
• Monitor Payroll and provide a schedule on a weekly basis accommodating Front Desk.
• Facilitate payroll functions for staff by maintaining daily time records in Kronos.
• Assist on organizing Orientation for all staff and beginning of the seasons.
• Provide daily supervision, delegation, and motivation of all staff. Ensure staff is following all dept. procedures, while providing a high level of service and work ethic.
• Monitor daily performance and appearance of staff. Address any disciplinary issues immediately.
• Assign Rooms two weeks prior and accommodate guests by referencing their requests.
• Use discretion to choose best tactic to recover guest satisfaction.
• Ensure guest rates, folios, and any monetary issues are corrected before guests are aware of any issue.
• Approve any refund a Front desk agent or supervisor will be making.
• Manage and expand upon all the services and amenities offered by the dept.
• Perform front desk duties when necessary.
• Maintain up to date knowledge of all hotel products. Train and lead all employees in assisting guests with all questions.
• Facilitate communication between departments & address any issues from guests or other departments in a timely and professional manner.
• Monitor all departmental supply needs and order new supplies when needed.
• Develop and maintain daily logs for am/pm shifts for front desk and bellmen.
• Ensure occupancy reports are complete and accurate each morning. Ensure that reports are distributed and updated in a timely fashion.
• Create and maintain concierge program. Work with desk agents and bell staff to ensure personalized concierge service.
• Create an on-going training program to assist all staff in improving their guest service skills, technical skills and conduct pre-season and mid-season orientations.
• Recognize and reward employees for exceptional job performance.
• When given General Staff Tips ensure tips are divided equally amongst employees.
• Perform mid-season and end of season performance bank reviews for all paid staff.
• Maintain the supply of mountain trail maps, Mountain Village and Telluride maps and brochures at the front desk.
• Monitor budgets, revenue goals and long/short term planning for the department. Manage daily labor in a responsible way that falls in line with budget expectations.
• Attend all Operations meetings.
• Set-up daily briefings at each shift change with staff to cover arrivals, departures, VIPS, and other pertinent information.
• Provide a high level of guest service and guest interaction.
• Supports TSG Ski & Golf sustainability initiatives.
• Adheres to TSG Ski & Golf policies and procedures.
• Other duties may be assigned.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

Supervisory Responsibilities:

Supervise a staff of 8 - 10 paid staff (front desk and bell staff). Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Experience in a hotel or related field preferred.
• High School diploma or equivalent required; additional certification is a plus.
• Technology proficient preferred.
• Thorough knowledge in customer service, office management and basic bookkeeping procedures.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as rates, taxes, discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Outlook, Internet Explorer, and Microsoft Office.Knowledge of Hotel Reservations systems preferred.

Other Qualifications:

• Excellent organizational and interpersonal skills.
• Leadership abilities.
• Oral and written communication skills.
• Team building and supervision.
• Problem assessment.
• Friendly, professional, cheerful and courteous personality.
• Ability to multitask.
• Management experience in the hospitality industry and customer relations.
• Organization and detailed orientation skills.
• Good leadership and training abilities.
• Technology proficient.
• Problem solving skills.
• Ability in professional telephone etiquette.
• Ability to calculate figures and amounts such as rates, taxes and discounts.
• Ability to stand for considerable amounts of time.
• Knowledge of Telluride Ski & Golf and the Telluride region.
• Able to work nights, weekends, holidays and overtime as job requires.
• Able to function effectively at elevations of 10,000 feet or higher.
• Able to function effectively in inclement weather conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must regularly lift up to 50 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions.The noise level in the work environment is usually moderate.

*There is housing available for this position*

The salary for this position is $55,000/yr

FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time

Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts