Front Office Manager

Benchmark Hospitality at DU; Cincinnati (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen dynamischen Front Office Manager, der ein leidenschaftliches Team von 'Memory Makers' leitet. In dieser Rolle sind Sie dafür verantwortlich, eine Kultur des Spaßes und des hervorragenden Services zu schaffen, während Sie sicherstellen, dass die Gäste ein unvergessliches Erlebnis haben. Mit einem Fokus auf Teamarbeit und kontinuierliche Entwicklung bietet diese Position die Möglichkeit, in einer unterstützenden Umgebung zu wachsen und erfolgreich zu sein. Werden Sie Teil eines großartigen Teams in einem der besten Hotels in Cincinnati und erleben Sie, was es bedeutet, in einem erstklassigen Unternehmen zu arbeiten.

Benefits

Kostenloses Parken für alle Manager und Mitarbeiter

Umfassende Gesundheitsversorgung

Betriebliche Altersvorsorge

Bezahlter Urlaub

On-Site Wellness-Programme

Lokale Rabatte

Mitarbeiterraten für Hotelaufenthalte

Qualifications

• Exzellente Kommunikationsfähigkeiten und starke Problemlösungsfähigkeiten.
• Fähigkeit, Mitarbeiter zu schulen und zu motivieren.

Responsibilities

• Leitung des Front Office-Teams zur Gewährleistung eines hervorragenden Gästeservices.
• Überwachung der täglichen Abläufe der Gästeserviceabteilung.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Interpersonelle Fähigkeiten

Zeitmanagement

Multitasking

Tools

Microsoft Excel

Microsoft Word

Hotel-Property-Management-Systeme

Job description

Opening Post Information* : Posted Date 3 days ago (5/7/2025 3:39 PM)

Opening ID 2025-55163

# of Openings 1

Job Locations US-OH-Cincinnati

Department (Portal Searching) Front Office

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our team build skills and advance their careers. Whether you're starting out or are a seasoned professional, Pyramid Global Hospitality offers a supportive environment that encourages growth and success across over 230 properties worldwide. Join us and experience a company that values its employees and strives to create exceptional guest experiences. Check out this video for more information on our great company!

Location Description

There's a reason we were named the #1 hotel in Cincinnati: our people! Our boutique accommodations at the Residence Inn Cincinnati Downtown, housed in the historic Phelps Building, feature a rooftop restaurant and terrace. But what truly sets us apart is our team members. We were named number one because of our talented individuals. If you're the best, you belong with the best. Come see what a career at The Phelps Residence Inn Downtown Cincinnati with Pyramid Hotel Group can mean for you! The hotel boasts 134 guest rooms and 5,039 sq ft of event space.

Description

Do you enjoy leading a team of 'Memory Makers'? Are you a leader who creates a culture of fun and service?

We are seeking a dynamic, motivational, passionate, and fun individual to lead our Front Office Team and ensure the best service experience for our guests.

The Front Office Manager will oversee the daily operations of the Guest Services Department, ensuring guest service standards are consistently applied, and all hotel and department policies are followed. Most importantly, you will create an environment where your team can excel.

Requirements

• Excellent communication skills, both written and verbal, and strong problem-solving abilities.
• Strong interpersonal and employee relation skills, with the ability to mentor, train, and develop staff.
• Proficiency with computers, including Microsoft Excel, Word, etc.
• Experience with hotel property management systems is a plus.
• Ability to handle multi-tasking, and be goal- and results-oriented.
• Strong time management skills to meet deadlines.

*** Complimentary Parking for all Managers and Associates on property!!

Qualifications

Must have excellent communication skills, both written and verbal, and the ability to relate to guests' concerns and work well in groups.

Strong interpersonal and employee relation skills are essential, with the ability to mentor, train, and motivate staff.

Proficiency with computers, including Microsoft Excel, Word, etc.

Ability to handle multi-tasking and be goal- and results-oriented.

Strong time management skills to meet deadlines.