Front Office Manager

Spire Hospitality LLC; Dedham (MA); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life insurance

Short/long-term disability

Paid time off

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking a Front Desk Supervisor at the Holiday Inn Boston-Dedham to lead guest services and guest satisfaction from check-in to checkout. You will mentor the Guest Services team, collaborate with departments, and ensure seamless, memorable experiences for every guest.

This role requires a positive leader who can coach, train, and maintain service standards. The position is full-time in Dedham, MA, with nights, weekends, and holidays required.

Qualifications

• High school diploma or equivalent required.
• Hotel and Restaurant Certification preferred.
• 5+ years combined guest services and supervisory experience preferred.
• Proficient in MS Office/Outlook/Excel.
• Experience with Hotel PMS system a plus.

Responsibilities

• Promote exceptional customer service by setting a positive example and providing outstanding service.
• Respond promptly to guest questions and requests.
• Foster strong relationships within Guest Services and with other departments.
• Coach and train new team members in guest service procedures.
• Lead continuous team improvement to exceed standards.
• Ensure upkeep of all guest services equipment and storage areas.

Skills

Guest services

Supervisory experience

Team leadership

Education

High school diploma

Hotel & Restaurant certification

Tools

MS Suite (Outlook, Word, Excel)

Job description

Holiday Inn Boston-Dedham Hotel & Conf Ctr
55 Ariadne Rd.
[e-mail]
Dedham, MA 02026, USA

Description

The Holiday Inn Dedham is conveniently located less than a mile from the Dedham Corporate Center Commuter Rail. There is over 8000 Sq. ft. flex meeting space, heated indoor pool, with 200 guest rooms which include 8 Suites. We have an amazing team that is focused on the guest experience.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
• Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas
• Salary Range: $65,000 - $70,000 annually
• Nights, weekends and holidays required

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

• High school diploma or its equivalent
• Hotel and Restaurant Certification preferred

Experience:

• 5-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with Hotel Key PMS system a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.