Front Office Manager

Fairmont Hotels & Resorts; Dallas (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead the Front Desk and Royal Services teams. This role is vital in ensuring exceptional guest experiences and adherence to hotel standards. You will oversee daily operations, manage staff performance, and implement service philosophies that enhance guest satisfaction. With a focus on leadership and service excellence, this position offers opportunities for career growth and professional development in a dynamic environment. Join a company that values its employees and provides a supportive atmosphere for personal and professional success.

Benefits

Paid Time Off

Medical, Dental, and Vision Insurance

401K Retirement Plan

Complimentary Shift Meal

Employee Benefit Card with Worldwide Hotel Discounts

Learning Programs

Career Growth Opportunities

Qualifications

• Experience in cashiering and supervisory roles, preferably in a hotel.
• Ability to suggestively sell and provide excellent guest relations.

Responsibilities

• Manage all aspects of the Front Desk and Royal Services functions.
• Anticipate guest needs and maintain positive guest relations.
• Prepare and adjust weekly staff schedules based on business needs.

Skills

Guest Relations

Cashiering

Basic Arithmetic Skills

Leadership

Education

Bachelor's Degree

Job description

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Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social, cultural, convention, and corporate events, creating memorable experiences.

Job Description

Responsible for managing all aspects of the Front Desk and Royal Services functions, ensuring adherence to hotel standards. Lead, implement, and uphold a service and leadership philosophy guiding the team.

1. Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
2. Ensure proper use and maintenance of equipment.
3. Anticipate guest needs, respond promptly, and acknowledge all guests at all times.
4. Maintain positive guest relations and resolve complaints to ensure satisfaction.
5. Oversee cleanliness, sanitation, and organization of work areas.
6. Have basic knowledge of the surrounding area and hotel features.
7. Stay informed about room types, rates, promotions, and hotel policies.
8. Access and utilize all computer system functions.
9. Answer department phones promptly with proper etiquette.
10. Ensure staff are knowledgeable about rates, packages, and promotions.
11. Review daily business levels, anticipate issues, and plan effective solutions.
12. Prepare and adjust weekly staff schedules based on business needs.
13. Ensure staff punctuality, report absences, and coordinate breaks.
14. Assign duties, conduct pre-shift meetings, and inspect staff grooming and attire.
15. Ensure readiness of materials and equipment for service.
16. Monitor staff performance and guest interactions, providing feedback and assistance.
17. Assist with check-in/check-out processes and guest service issues.
18. Observe guest reactions and confer with staff to maintain high satisfaction levels.
19. Follow hotel policies regarding guest and colleague safety, including in emergencies.

Qualifications

1. Bachelor’s degree or equivalent experience.
2. Ability to suggestively sell and previous guest relations training.
3. Experience in cashiering and supervisory roles, preferably in a 4-5 Star/Diamond hotel.
4. Fluency in English, both verbal and non-verbal.
5. Basic arithmetic skills.

Additional Information

What’s In It For You

• Paid time off
• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Complimentary shift meal
• Employee benefit card with worldwide hotel discounts
• Learning programs through our Academy
• Participation in CSR activities like Planet 21
• Career growth opportunities nationally and internationally

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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Locations and salary ranges are listed for Dallas, TX and Richardson, TX, with additional hotel managerial positions advertised.