Front Office Manager - Homewood Suites Charlotte Uptown

Concord Hospitality Enterprises; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager for their Homewood Suites in Charlotte Uptown. This role focuses on ensuring guest satisfaction, managing front desk operations, and training staff to uphold service standards. The ideal candidate will foster a positive work environment and contribute to the hotel's success through effective leadership and operational excellence.

Benefits

Medical/Dental/Vision Insurance

401K

Tuition Assistance

Discounted Hotel Stays

Career Development Opportunities

Qualifications

• Experience in hotel management and guest services.
• Ability to train and mentor staff effectively.

Responsibilities

• Ensure guest satisfaction and quality standards.
• Train staff on guest service and hotel operations.
• Manage HR functions and maintain compliance.

Skills

Guest Service

Training

Leadership

Job description

Front Office Manager - Homewood Suites Charlotte Uptown

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Job Overview

We are hiring a Front Office Manager! The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, ensuring guest satisfaction and product quality standards are met, and managing all hotel areas according to Brand standards to create a friendly atmosphere of superior guest service and quality. The role models exemplary performance for staff to follow.

Responsibilities

• Maintain guest service as the core philosophy of the hotel.
• Ensure every guest is satisfied.
• Train all hotel staff, including new hires, on guest service components and standards.
• Develop value-added customer service programs.
• Empower staff to deliver responsive guest assistance, encouraging and rewarding their efforts.
• Act as manager on duty and oversee front desk operations.
• Train front desk staff in check-in/check-out, telephone procedures, hotel amenities, and computer systems.
• Participate in revenue management activities and corporate calls.
• Produce accurate financial reports timely.
• Collaborate with management to generate new business ideas, set rate codes, and manage rooming lists.
• Manage HR functions: recruiting, training, performance reviews, and employee rewards.
• Ensure staff understands hotel objectives and maintains accurate personnel files in compliance with laws.
• Administer personnel policies fairly and resolve employee grievances promptly.
• Mentor direct reports and monitor staff turnover.
• Know and adhere to local health and safety regulations.
• Follow policies for hotel’s key control system.
• Maintain physical standards through preventive maintenance and deep cleaning schedules.
• Conduct periodic inspections of rooms, exterior, and parking areas.

Benefits

We offer competitive wages and a comprehensive benefits package including medical/dental/vision, life insurance, disability options, 401K, tuition assistance, discounted hotel stays, and career development opportunities.

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We value our associates and promote a positive work environment through our Associate First policy. Join us for a rewarding hospitality career where you are valued and supported.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality

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