Front Office Manager

Cincinnati; Cincinnati (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

3 weeks PTO

Restaurant/Shop discounts

401K matching

Paid holidays

Local partnerships discounts

Job summary

New Waterloo is seeking a Hotel Operations Leader in Cincinnati to oversee daily hotel functions and guest experiences. You will manage budgets, drive profitability, and develop loyalty programs while coordinating with leadership to meet KPIs and safety standards.

The role requires building strong hospitality relationships and leading teams across departments. You will collaborate with multiple outlets, guide strategic retail initiatives at the property level, and ensure high standards of

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of experience in room operations, food & beverage, or related.
• 2+ years of leadership in fast-paced operations.
• Strong communication and attention to detail.
• Proven track record driving profitability through strategic planning.

Responsibilities

• Oversee day-to-day hotel operations with a focus on guest experience.
• Manage departmental budget and P&L and communicate goals to the team.
• Organize pre-stay communications and planning for a seamless guest experience.
• Develop guest loyalty through retention initiatives.
• Support development of long-term retail strategies at the property level.
• Oversee concierge initiatives and community relationships.
• Provide training and development for managers and staff.
• Collaborate with operations leadership to set goals and KPIs.
• Monitor performance and communicate with teams.
• Serve as liaison to VIP guests and stakeholders.
• Ensure effective communication across marketing and sales teams.

Skills

Leadership

Budget management

Guest experience

Strategic planning

Communication

Team management

Profitability drive

Time management

Education

Bachelor’s Degree

Tools

PMS software

Job description

Fidelity Cincinnati
Cincinnati, OH 45202, USA

• Pay or shift range: $55,000 USD to $65,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

What you'll do:

• Work closely with hotel leadership to oversee the day-to-day operations of the hotel while supporting all aspects of the guest experience
• Manage departmental budget + P&L and communicate relevant goals and strategies to the team
• Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience
• Establish and develop guest loyalty through guest retention initiatives
• Support the development and long-term strategic planning of all retail initiatives at the property level
• Oversee and develop concierge program initiatives and cultivate relationships within the community
• Provide training and development opportunities for managers, supervisors, and team members
• Collaborate with the hotel operations leadership team to establish department goals + metrics
• Monitor performance, develop strategies, and communicate with teams
• Serve as the main point of contact and liaison to VIP guests and key stakeholders
• Communicate key updates to marketing and sales teams to further engage guests and the community
• Establish and maintain consistent, clear, and efficient communication throughout hotel operations teams
• Build and maintain relationships with other New Waterloo hotels and outlets
• Direct and participate in the property Manager on Duty program
• Create and enact Standard Operating Procedures
• Understand and deploy assessments for all PMS and IT systems
• Possess knowledge of all guest services and amenities
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
• Maintain a high level of cleanliness, sanitation, and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
• Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed

Who you are:

• You have a Bachelor’s Degree from an accredited four-year college or university in a related field or any equivalent combination of education and experience.
• You have 3+ years of experience in room operations, food & beverage, or a related field.
• You have 2+ years of related experience leading teams in a fast-paced, high-end operations environment.
• You believe in hospitality, deeply and passionately.
• You know how important relationships are, and you find joy in growing and maintaining new ones.
• You’re thorough, have excellent communication, and pay close attention to detail.
• You have strong computer skills and the ability to pick up on software programs quickly.
• You have a proven track record of driving profitability through strategic planning and innovative solutions.
• You have excellent time management skills and are an expert in prioritizing and multitasking.
• You are patient and able to remain calm in stressful situations.
• You have a strong work ethic and can work both autonomously and with a team.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.