Event Server

Fidelity Hotel Cincinnati; Cincinnati (OH); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

3 weeks PTO

401K matching

Paid holidays

Discounts at restaurants/hotels

Job summary

Fidelity Cincinnati is seeking an events server for Cincinnati, OH. You will review BEOs, assist in setting up spaces, and greet guests with a warm, professional manner.

You will prepare and serve beverages, check IDs for alcohol, and coordinate with kitchen staff to ensure smooth service. Responsibilities include maintaining communication with all departments, accommodating dietary needs, clearing tables, and ensuring the outlet meets guest requests.

Qualifications

• 6+ months of hospitality or service experience.
• State-issued food handling and beverage certifications.
• Ability to read safety rules and operating instructions.
• Able to speak clearly before guests and groups.
• Experience navigating and using POS systems.

Responsibilities

• Review BEOs and coordinate with the Banquet Manager for menu details and special instructions.
• Set up event space and ensure required equipment is in place.
• Greet guests and provide a warm, courteous welcome.
• Prepare and serve beverages; check IDs for alcohol.
• Maintain communication with kitchen and address changes.
• Clear tables and reset dining area after events.
• Ensure dietary needs and allergies are accommodated.
• Report guest feedback to supervisor and implement actions.
• Coordinate with other departments via emails, logbooks, meetings.

Skills

Hospitality experience

Food handling cert

Safety rules literacy

Public speaking

POS systems

Tools

POS systems

Job description

Fidelity Cincinnati
Cincinnati, OH 45202, USA

• Pay or shift range: $18 USD to $19 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

What you'll do:

• Review BEOs and connect with the Banquet Manager/Captain for menu details and special instructions
• Ensure event space is set up and the correct equipment is in place as required
• Assist in event preparation by setting up tables, place settings, buffets, bar supplies, etc.
• Greet all guests in close proximity and make each feel important by providing a genuine welcome
• Prepare and serve beverages during the event; check guests' identification to verify minimum age requirements for consumption of alcoholic beverages
• Maintain open communication with kitchen staff, informing them immediately of any requested changes
• Serve guests in a warm, courteous, professional, and efficient manner and always follow up on any requests
• Ensure quality and presentation of food before serving and see to each guest’s special needs, including any allergies or dietary restrictions
• Promptly and quietly remove dirty dishes from tables as guests finish courses and take them to the dish room for cleaning
• Clean up after the event: re-set tables, return any equipment, sweep, mop, etc. as needed
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Ensure open lines of communication with all departments and management via email, logbooks,
  meetings, etc. to ensure all needs of the outlet are met

Who you are:

• 6+ months of related experience in the hospitality or service industry preferred
• State-issued food handling + beverage certifications as required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
  procedure manuals
• Ability to speak effectively before guests and groups of co-workers
• Ability to navigate and operate computer and Point of Sale (POS) systems

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.