Front Office Manager

Carmel Management LLC; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and fast-paced environment at a high-volume hotel as a Front Office Manager. This role requires a proactive leader with Marriott experience, particularly in Fosse, GXP, and MGS systems. You will guide your team through peak periods, ensuring exceptional guest experiences and operational efficiency. Your critical thinking and leadership skills will be vital in managing daily reports, collaborating with housekeeping, and maintaining service standards. Embrace the challenge of working flexible hours, including evenings and weekends, while making a significant impact on guest satisfaction and team performance in this vibrant hospitality setting.

Qualifications

• Experience in Marriott operations with a focus on Fosse and guest service.
• Strong leadership and critical thinking skills are essential.

Responsibilities

• Lead the front office team during busy periods and ensure excellent guest service.
• Manage guest ledger reports and address all customer service tasks promptly.

Skills

Leadership

Critical Thinking

Customer Service

Marriott Standards

Fosse

GXP

MGS

Food and Beverage Experience

Education

High School Diploma

Hospitality Management Degree

Tools

Fosse

GXP

MGS

Job description

Courtyard by Marriott Charlotte Airport / Billy Graham Parkway is a high volume and fast paced hotel; the Front Office Manager must have the flexibility to work evening shifts ranging from 3:00pm to 2:00 am including weekends and holidays. Our Front Office Manager must lead by example and set a “Can Do” attitude for the team. The ideal candidate will possess above average critical thinking skills.

Candidate Experience:

Marriott experience is required with a major emphasis on Fosse, GXP, MGS and Marriott training standards as well as some experience in food and beverage.

Responsibilities:

1. Providing solid leadership and working side by side with your team during heavy volume periods.
2. Ensuring that all customer service-related tasks are handled accurately and on time to improve the guest experience.
3. Reviewing Guest Ledger Reports daily and ensuring all in-house guests have appropriate payment requirements as outlined by company policy.
4. Ensuring all Guest Voice notifications are addressed and closed within the Marriott required time frame.
5. Working closely with the housekeeping manager to ensure that all rooms are properly recorded in Fosse and discrepant rooms are addressed and resolved.
6. Assisting in the Bistro restaurant whenever needed.
7. Ensuring all associates are in uniform and wearing name tags.
8. Must hold a valid North Carolina driver license and be willing to drive the hotel shuttle, if needed.
9. Completing scheduling and staying within budgeted guidelines.
10. Maintaining inventory levels for front desk supplies.
11. Must be willing to cover open shifts in the event coverage is needed.