Front Office Manager

Chartwell Hospitality; Nashville (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to ensure exceptional guest experiences and efficient operations. This role requires a dynamic leader who can motivate a diverse team while managing daily operations and financial performance. You will oversee the Front Office, ensuring that every guest is treated with care and professionalism. With opportunities for professional development and competitive compensation, this position is perfect for someone passionate about the hospitality industry and ready to make a significant impact.

Benefits

Hotel and travel discounts

Medical, Dental, Vision

Life and Supplemental Insurance

Long/Short Term Disability

401-K

Professional Development Opportunities

Competitive Compensation plus incentives

Qualifications

• 2-3 years of experience in a related hotel position.
• Supervisory experience in the hospitality industry.

Responsibilities

• Oversee Front Office operations ensuring guest satisfaction.
• Monitor revenue and expenses to maximize profit.
• Lead and motivate Front Office staff.

Skills

Verbal and written communication

Leadership and team management

Cash handling

Proficiency in Microsoft Office and Excel

Problem-solving

Education

Four-year college degree or equivalent

Tools

Microsoft Office

Cash register

Job description

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You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Your experience guides when to let the team operate independently and when to intervene. Under your careful watch, operations run smoothly and stay within budget. Do you have what it takes? Then this opportunity as a Front Office Manager might be right for you.

Responsibilities

1. Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
2. Monitor daily revenue and expenses to minimize loss, manage expenses, and maximize profit.
3. Manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, empowering, and coaching throughout employment.
4. Act as Manager on Duty when required.

Qualifications

• A four-year college degree or equivalent education or experience.
• Two to three years of experience in a related hotel position.
• Hospitality industry knowledge and supervisory experience.
• Excellent verbal and written English communication skills; second language is a plus.
• Ability to handle cash or credit transactions and proficiency in Microsoft Office and Excel.
• Knowledge of general office equipment and cash register operation.

Benefits

• Hotel and travel discounts
• Medical, Dental, Vision
• Life and Supplemental Insurance
• Long/Short Term Disability
• 401-K
• Professional Development Opportunities
• Competitive Compensation plus incentives

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality