Front Office Manager

Chartwell Hospitality; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading hospitality company seeks a Front Office Manager to oversee the Front Desk operations, ensuring high standards of service and guest satisfaction. Responsibilities include managing staff, maintaining records, and coordinating with management. Ideal candidates will have hotel management experience and strong interpersonal skills.

Qualifications

• Minimum of two years hotel management or supervisory experience.
• Strong Hilton background is a plus.

Responsibilities

• Ensure high standards of comfort, service, and quality for guests.
• Manage and maintain the relationship with the Property Management System provider.
• Provide comprehensive training to Front Office staff.

Skills

Customer service

Problem-solving

Interpersonal skills

Time management

Adaptability

Tools

Property Management System

Computer programs

Job description

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Job Summary

Responsible for the overall operation of the Front Desk, including suite rental, reservation management, associate staffing, training, record keeping, report preparation, guest relations, and acting as property Manager on Duty when assigned.

Essential Job Functions

• Ensure an environment with high standards of comfort, service, and quality for guests.
• Promote teamwork and cooperation between all departments.
• Maintain accurate records and safeguard vending machines, convenience store items, video tapes, and Sport Court equipment (if available).
• Coordinate with General Manager, Director of Sales, and Front Office staff for proper suite inventory controls.
• Manage and maintain the relationship with the Property Management System provider.
• Work with maintenance to ensure proper key controls.
• Maintain departmental budget and staffing levels according to occupancy.
• Keep accurate payroll and employee records; perform timely reviews.
• Ensure complete adherence to bank records and procedures for collections.
• Maintain the Convenience Store and Front Desk area to high standards.
• Manage Accounts Receivable, City Ledger, and Guest Ledger.
• Provide comprehensive training to Front Office staff.
• Act as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes

• Minimum of two years hotel management or supervisory experience.
• Strong Hilton background is a plus.
• Proficient in computer programs and technology.
• Excellent verbal, comprehension, listening, and problem-solving skills.
• Interpersonal and time management skills.
• Adaptability.
• Reporting and accounting skills.
• Customer service experience.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality