Front Office Manager - Homewood Suites Charlotte Uptown

Concord Hospitality Enterprises; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead their guest services team. This role is pivotal in ensuring guest satisfaction and maintaining brand standards. As a Front Office Manager, you will empower your staff, train new hires, and develop customer service programs that enhance the guest experience. You'll collaborate closely with management to drive new business ideas and uphold operational excellence. If you're passionate about hospitality and looking to grow in a fun, supportive environment, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K

Tuition Assistance

Discounted Hotel Rates

Training and Development Opportunities

Qualifications

• Experience in hotel management and guest services.
• Strong leadership and training skills.

Responsibilities

• Maintain high guest service standards and satisfaction.
• Train staff on guest service and hotel operations.
• Oversee front desk operations and financial reporting.

Skills

Guest Service Management

Staff Training

Customer Satisfaction

Financial Reporting

Human Resources Management

Education

Bachelor's Degree in Hospitality Management

Job description

Description

We are hiring a Front Office Manager!

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, guest satisfaction, and product quality standards. They manage all hotel areas according to Brand standards to ensure a friendly atmosphere of superior guest service and quality. They display exemplary performance for staff to follow.

Responsibilities:

1. Maintain guest service as the hotel's core philosophy.
2. Ensure every guest is satisfied.
3. Train all hotel staff, including new hires, in guest service components to meet standards.
4. Develop value-added customer service programs.
5. Empower staff to deliver guest service through encouragement and rewards.
6. Act as manager on duty and oversee front desk operations.
7. Ensure front desk staff are trained in check-in/check-out, telephone procedures, hotel amenities, and computer systems.
8. Participate in Revenue Management functions and conference calls with Corporate Management and revenue centers.
9. Produce accurate financial reports promptly.
10. Collaborate with the General Manager and Sales Manager/DOS to generate new business ideas, set up rate codes, and manage rooming lists.
11. Handle human resources functions: recruiting, training, performance evaluation, and reward programs.
12. Ensure all staff understand hotel objectives.
13. Maintain accurate personnel files in compliance with laws.
14. Administer personnel policies fairly and consistently.
15. Resolve employee grievances promptly and fairly.
16. Mentor direct reports to develop management talent.
17. Monitor and maintain acceptable employee turnover levels.
18. Know and comply with local health and safety codes.
19. Follow policies for the hotel’s key control system.
20. Maintain physical standards through preventive maintenance and deep-cleaning schedules.
21. Ensure property quality audits are acceptable.
22. Regularly inspect rooms, exterior, and parking areas.

Benefits

We offer competitive wages. Full-time employees are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, short/long-term disability options, 401K, tuition assistance, discounted hotel rates, training, development, and career growth opportunities.

Why Concord?

Our culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to provide a great work environment and hire the best talent. At Concord, you are valued, and our Associate First policy reflects our commitment to your development. We engage with our associates through various fun activities to show we care.

If you're looking to grow and be part of a fun team, this job could be your ideal opportunity. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to inform all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality