Front Office Manager

Spire Hospitality; Covington (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Early pay access

Medical insurance

Dental insurance

Vision insurance

Hotel discounts

Paid time off

401K with match

Job summary

Spire Hospitality seeks a diligent Guest Services Supervisor to lead the front desk team and ensure remarkable guest experiences. You will foster outstanding service, train staff, and collaborate with other departments to craft seamless, memorable stays.

The role emphasizes supervision for nights, weekends, and holidays, with a focus on accuracy, hospitality standards, and guest satisfaction across all hotel operations.

Qualifications

• High school diploma or equivalent required; hospitality certification preferred.
• 5+ years combined guest services and supervisory experience in hotels or related areas.
• Proficient with MS Office and hotel PMS systems for reservations and reporting.
• Strong analytical skills for reservations, pricing, and guest resolutions.

Responsibilities

• Promote exceptional customer service by modeling best practices.
• Respond promptly to guest questions and requests.
• Coach and mentor the Guest Services team to exceed standards.
• Maintain guest services equipment and storage areas.
• Oversee night, weekend, and holiday shifts as required.

Skills

Customer service

Team leadership

Training others

Communication

Education

High school diploma or equivalent

Hotel & Restaurant Certification preferred

Tools

MS Office Suite (Outlook, Word, Excel)

Hotel Key PMS system

Job description

Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati's vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of:

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts
• and much more

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
• Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas

Hotel Specific:

• Nights, weekends and holidays required

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

• High school diploma or its equivalent
• Hotel and Restaurant Certification preferred

Experience:

• 5-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with Hotel Key PMS system a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.