Front Office Manager

Omni Hotels & Resorts; Amelia (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading resort is seeking a Front Office Manager to oversee front office operations and ensure exceptional guest service. The ideal candidate will have luxury hotel experience, strong leadership skills, and the ability to manage a team effectively. This role involves training staff, handling guest complaints, and maintaining hotel systems. Join a dynamic work environment at Omni Amelia Island Resort & Spa, where you can grow your career in hospitality.

Qualifications

• Previous luxury hotel guest services or front office experience preferred.
• Leadership experience in front office required.
• Flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Train associates to meet Omni standards.
• Handle guest complaints professionally.
• Manage check-out processes and balances.

Skills

Customer Service

Multitasking

Organizational Skills

Tools

Property Management Systems

Microsoft Office

Job description

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Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, resort pools, championship golf, spa services, dining options, and family activities.

Overview

At Omni Amelia Island Resort & Spa, associates enjoy a dynamic work environment, comprehensive training, and a culture of respect and empowerment. If you are friendly, motivated, and passionate about service, this could be your ideal workplace.

Job Description

Collaborate with the Director of Front Office and staff to ensure efficient front office operations.

Responsibilities

• Train associates to meet Omni standards.
• Communicate regularly with department managers.
• Handle guest complaints professionally.
• Maintain familiarity with hotel computer systems.
• Conduct weekly inventory of supplies.
• Manage rate discrepancies and make adjustments.
• Assign arrivals, including VIPs and special requests.
• Prepare group information sheets.
• Manage check-out processes and balances.
• Perform daily credit checks.
• Adhere to all front office systems and controls.
• Promote knowledge of marketing programs.
• Work with the Loyalty Ambassador to track and serve select guests.

Qualifications

• Previous luxury hotel guest services or front office experience preferred.
• Leadership experience in front office required.
• Flexible schedule, including nights, weekends, and holidays.
• Ability to stand throughout shifts.
• Excellent customer service, multitasking, and organizational skills.
• Knowledge of Property Management Systems and Microsoft Office.

Omni Hotels & Resorts is an equal opportunity employer. For assistance, contact [e-mail].

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality