Front Office Leader - VIP Guest Experience

Arizona Grand Resort & Spa; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Arizona Grand Resort & Spa is seeking a polished Front of House leader to mentor the Front Desk, Bell Desk, and PBX teams. You will greet VIP arrivals, resolve guest issues, and partner with meeting planners to ensure flawless events.

This role demands strong English communication, budgeting comfort, and a professional demeanor in a Four Diamond setting. You will monitor labor and budgets, audit cash banks, and contribute to guest satisfaction across platforms.

Qualifications

• Minimum two years in hospitality with leadership experience.
• Strong command of written and spoken English under pressure.
• Comfort with moderately complex computer systems and budgeting.

Responsibilities

• Lead Front Desk, Bell Desk, and PBX teams; coach associates with HR.
• Welcome VIP/VVIP arrivals and set the tone for an unforgettable stay.
• Resolve guest challenges and document outcomes clearly.
• Collaborate with meeting planners to execute events flawlessly.
• Monitor budgets, staffing levels, and labor reports with leadership.
• Audit cash banks and manage billing inquiries for accuracy.
• Respond to guest feedback on surveys and platforms like TripAdvisor.
• Prepare and distribute the Manager on Duty report for leadership.
• Represent the Front Office in pre-convention meetings.

Skills

Hospitality leadership

English proficiency

Budgeting & finance

Team coaching & development

Education

High school diploma

College degree preferred

Tools

Budgeting software

Job description

Arizona Grand Resort & Spa is seeking a polished Front of House leader to mentor the Front Desk, Bell Desk, and PBX teams. You will greet VIP arrivals, resolve guest issues, and partner with meeting planners to ensure flawless events.

This role demands strong English communication, budgeting comfort, and a professional demeanor in a Four Diamond setting. You will monitor labor and budgets, audit cash banks, and contribute to guest satisfaction across platforms.