Assistant Front Office Manager

Marc & Rose; Phoenix (AZ); Vor Ort; USD 75.000 - 95.000; Vollzeit

Zusammenfassung

Arizona Grand Resort & Spa is seeking a decisive Front of House leader to guide Front Desk, Bell Desk, and PBX teams. You will personally welcome VIP arrivals, address guest challenges, and partner with event planners to ensure flawless executions.

With at least two years in hospitality and one year in supervision, you will manage budgets and staffing while upholding the resort’s high service standards. This role offers growth toward executive leadership in a premier all-suite resort.

Qualifikationen

• High school diploma required; college degree preferred.
• At least two years in hospitality with one year in a supervisory/leadership role.
• Excellent written and spoken English; communicates clearly under pressure.
• Comfort with moderately complex computer systems and budgeting.
• Leads by example with professional polish and integrity.

Aufgaben

• Lead Front of House across Front Desk, Bell Desk, and PBX teams with HR support.
• Personally greet VIP/VVIP arrivals to set the tone for the guest experience.
• Resolve guest issues swiftly and document outcomes.
• Collaborate with meeting planners to ensure flawless events and group functions.
• Monitor budgets, staffing, and labor reports with the Front Office Manager.
• Audit cash banks and manage departmental billing inquiries.
• Respond to guest feedback on surveys and online platforms to protect reputation.
• Prepare and distribute the Manager on Duty report for leadership.

Kenntnisse

Leadership

Guest relations

Budgeting

Staff development

English proficiency

Ausbildung

High School Diploma

Bachelor’s degree (preferred)

Tools

PMS software

Excel

Budgeting tools

Jobbeschreibung

Lead the Front of House at Phoenix's Premier All-Suite Resort

Nestled against the dramatic backdrop of South Mountain, Arizona Grand Resort & Spa is Phoenix's largest all-suite resort — home to a thriving Oasis Water Park, championship golf, a renowned spa, and the kind of guest experience that keeps travelers coming back year after year. This is more than a desk job. This is the next chapter in a hospitality career destined for the executive suite.

We are seeking a polished, decisive, and service-driven professional ready to step into a leadership role at the heart of our operation. As a trusted partner to the Front Office Manager, you will shape the first and last impression every guest takes with them — and build the skills that lead directly toward a General Manager's office.

Why This Role, Why This Resort

• Work where the Sonoran Desert meets five-star hospitality — with over 300 days of sunshine a year and Phoenix's vibrant dining, culture, and outdoor lifestyle just outside your door.
• Join a AAA Four Diamond property with a reputation for excellence, where Mystery Shopper and Grand Service Standards aren't just policy — they're a point of pride.
• Gain hands-on exposure to every discipline of resort leadership: operations, budgeting, forecasting, staff development, and guest relations.
• Build a career, not just a résumé, with mentorship from seasoned hospitality leaders invested in your growth.

What You’ll Do

• Serve as a visible, hands-on leader across the Front Desk, Bell Desk, and PBX teams, coaching and developing associates alongside Human Resources.
• Personally welcome VIP and VVIP arrivals, setting the tone for an unforgettable stay.
• Resolve guest challenges swiftly and professionally, documenting outcomes with clarity and care.
• Partner with meeting planners and review group resumes to ensure flawless execution of every event.
• Monitor budgets, staffing levels, and labor reports, making informed decisions in partnership with the Front Office Manager.
• Audit cash banks, manage departmental billing inquiries, and maintain accurate financial records.
• Respond to guest feedback across internal surveys and platforms such as TripAdvisor and Expedia, protecting and elevating the resort’s sterling reputation.
• Prepare and distribute the Manager on Duty report, keeping leadership informed and aligned.
• Step confidently into pre-convention meetings and staff briefings, representing the Front Office with authority and warmth.

What You Bring

• A high school diploma is required; a college degree is preferred.
• At least two years of hospitality experience, including one year in a supervisory or leadership capacity.
• Exceptional command of written and spoken English, with the ability to communicate clearly under pressure.
• Comfort with moderately complex computer systems and the mathematical aptitude to manage billing and budgets without error.
• A commanding yet gracious presence — someone who leads by example, behaves with unwavering integrity, and presents the professional polish expected of a Four Diamond resort.

If you are ready to trade the ordinary for the extraordinary — to lead a team beneath the Arizona sun, at a resort where every day brings a new opportunity to shine — we invite you to bring your talents to Arizona Grand Resort & Spa.

The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

• This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.