Assistant Front Office Manager

Arizona Grand Resort & Spa; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

The Arizona Grand Resort & Spa in Phoenix seeks a polished Front of House leader to partner with the Front Office Manager. You will shape first and last guest impressions and mentor staff across the front desks and related teams.

Responsibilities include welcoming VIP arrivals, resolving issues, coordinating events, and monitoring budgets to ensure outstanding service at a premier all-suite resort.

Qualifications

• High school diploma required; college degree preferred.
• At least two years of hospitality experience, including one year in a supervisory or leadership capacity.
• Exceptional command of written and spoken English; ability to communicate clearly under pressure.
• Comfort with moderately complex computer systems and the mathematical aptitude to manage billing and budgets.

Responsibilities

• Serve as a visible leader across Front Desk, Bell Desk, and PBX teams, coaching associates.
• Personally welcome VIP and VVIP arrivals, setting the tone for an unforgettable stay.
• Resolve guest challenges swiftly and professionally, documenting outcomes clearly.
• Partner with meeting planners and review group resumes to ensure flawless event execution.
• Monitor budgets, staffing levels, and labor reports, making informed decisions with Front Office Manager.
• Audit cash banks, handle departmental billing inquiries, and maintain accurate records.
• Respond to guest feedback across internal surveys and platforms, protecting the resort’s reputation.
• Prepare and distribute the Manager on Duty report for leadership alignment.
• Represent the Front Office with authority and warmth in pre-convention meetings.

Skills

English proficiency

Budgeting

Leadership

Customer service

Education

High school diploma; college degree preferred

Job description

Lead the Front of House at Phoenix's Premier All-Suite Resort

Nestled against the dramatic backdrop of South Mountain, Arizona Grand Resort & Spa is Phoenix's largest all-suite resort — home to a thriving Oasis Water Park, championship golf, a renowned spa, and the kind of guest experience that keeps travelers coming back year after year. This is more than a desk job. This is the next chapter in a hospitality career destined for the executive suite.

We are seeking a polished, decisive, and service-driven professional ready to step into a leadership role at the heart of our operation. As a trusted partner to the Front Office Manager, you will shape the first and last impression every guest takes with them — and build the skills that lead directly toward a General Manager's office.

Why This Role, Why This Resort

• Work where the Sonoran Desert meets five-star hospitality — with over 300 days of sunshine a year and Phoenix's vibrant dining, culture, and outdoor lifestyle just outside your door.
• Join a AAA Four Diamond property with a reputation for excellence, where Mystery Shopper and Grand Service Standards aren't just policy — they're a point of pride.
• Gain hands-on exposure to every discipline of resort leadership: operations, budgeting, forecasting, staff development, and guest relations.
• Build a career, not just a résumé, with mentorship from seasoned hospitality leaders invested in your growth.

What You’ll Do

• Serve as a visible, hands-on leader across the Front Desk, Bell Desk, and PBX teams, coaching and developing associates alongside Human Resources.
• Personally welcome VIP and VVIP arrivals, setting the tone for an unforgettable stay.
• Resolve guest challenges swiftly and professionally, documenting outcomes with clarity and care.
• Partner with meeting planners and review group resumes to ensure flawless execution of every event.
• Monitor budgets, staffing levels, and labor reports, making informed decisions in partnership with the Front Office Manager.
• Audit cash banks, manage departmental billing inquiries, and maintain accurate financial records.
• Respond to guest feedback across internal surveys and platforms such as TripAdvisor and Expedia, protecting and elevating the resort’s sterling reputation.
• Prepare and distribute the Manager on Duty report, keeping leadership informed and aligned.
• Step confidently into pre-convention meetings and staff briefings, representing the Front Office with authority and warmth.

What You Bring

• A high school diploma is required; a college degree is preferred.
• At least two years of hospitality experience, including one year in a supervisory or leadership capacity.
• Exceptional command of written and spoken English, with the ability to communicate clearly under pressure.
• Comfort with moderately complex computer systems and the mathematical aptitude to manage billing and budgets without error.
• A commanding yet gracious presence — someone who leads by example, behaves with unwavering integrity, and presents the professional polish expected of a Four Diamond resort.

The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.