Front Office Leader & Trainer — Guest Experience

Socket.dev; Saint George (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

Socket.dev is seeking a Front Office Manager to oversee daily front desk operations at our Utah property. You will lead front desk, night audit, and valet teams, train staff on hotel policy and brand standards, and ensure smooth check-in experiences.

You will monitor guest feedback, collaborate with housekeeping to ensure accurate room status, manage daily reports, and act as Manager on Duty, guiding departments while maintaining a welcoming, efficient environment.

Qualifications

• Proven ability to lead and develop front office teams.
• Strong customer service orientation with guest-first mindset.

Responsibilities

• Schedules and supervises workload during shifts of front office associates.
• Trains new employees. Evaluates the job performance of each front office associate and provides coaching when necessary
• Maintains positive working relationships and communicates with all departments.
• Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated.
• Resolve guest concerns quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate individuals and departments.
• Works within the allocated budget for the front office.
• Conducts regularly scheduled meetings of front office team members
• Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.
• Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management.
• May be asked to assist in the selection process for new team members.
• May complete weekly schedules and coordinate absence coverage for front office team members.

Skills

Leadership

Training

Communication

Customer service

Job description

Socket.dev is seeking a Front Office Manager to oversee daily front desk operations at our Utah property. You will lead front desk, night audit, and valet teams, train staff on hotel policy and brand standards, and ensure smooth check-in experiences.

You will monitor guest feedback, collaborate with housekeeping to ensure accurate room status, manage daily reports, and act as Manager on Duty, guiding departments while maintaining a welcoming, efficient environment.