Front Office Leader: School Operations & Family Engagement

DeKalb Brilliance Academy; Tennessee; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary schedule

Paid sick and personal days

Medical, dental, vision insurance

TRS retirement contributions

403(b) retirement option

Job summary

DeKalb Brilliance Academy is seeking a warm, highly organized Front Office Manager to lead our school front office and serve as a key face of the community. The role focuses on attendance, records, family communication, enrollment events, and field trip coordination to support a joyful, safe, and well-run environment.

The ideal candidate will have strong communication skills, experience in school operations, and the ability to balance warmth with urgency.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum of two years prior experience in school operations, front office administration or family engagement.
• Strong written and verbal communication skills.
• Strong technology skills, including comfort with Google Workspace and student/family data systems (Google Sheets, Infinite Campus).
• Ability to work full-time, on-site, and maintain strong daily attendance and punctuality.
• Bilingual candidates are strongly encouraged to apply.
• All candidates must meet physical demands (standing, walking, lifting up to 40 lbs).

Responsibilities

• Serve as the face of the main office, welcoming families, scholars, staff, visitors, vendors, and community partners with warmth and care.
• Be primary contact for families needing support with attendance, enrollment, records, and general information.
• Maintain a neat, calm, organized front office environment and manage office supplies and deliveries.
• Oversee daily attendance and dismissal processes, reconcile attendance in Infinite Campus, and communicate with families.
• Prepare for weekly attendance meetings and ensure follow-up per attendance playbook.
• Support accurate student records management and quarterly audits of files.
• Coordinate family-facing communication, including weekly newsletters and notices.
• Plan and support field trips and student experiences aligned to humanities projects.
• Coordinate enrollment events and community engagement activities to maintain full enrollment.

Skills

Communication skills

Bilingual

Google Workspace

Google Sheets

Infinite Campus

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Infinite Campus

Google Sheets

Job description

DeKalb Brilliance Academy is seeking a warm, highly organized Front Office Manager to lead our school front office and serve as a key face of the community. The role focuses on attendance, records, family communication, enrollment events, and field trip coordination to support a joyful, safe, and well-run environment.

The ideal candidate will have strong communication skills, experience in school operations, and the ability to balance warmth with urgency.