Front Office Lead – Luxury Wellness Resort (Pre-Opening)

Canyon Ranch; Texas, United States, Northern America, Americas; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health plan

25 days leave

Life insurance

Maternity leave

Spa & wellness access

Job summary

Canyon Ranch Austin is seeking a service-driven Assistant Front Office Manager to join our pre-opening team. This role helps lead Front Office operations across the Front Desk, Guest Services, PBX, Transportation, and resort communications while coaching frontline colleagues to deliver personalized luxury service.

The ideal candidate thrives in a fast-paced luxury environment, is passionate about guest experience, and can develop teams to uphold Forbes Travel Guide standards and Canyon Ranch

Qualifications

• 2–4 years of Front Office supervisory experience in hotel, resort, or luxury hospitality.
• Strong knowledge of Front Desk operations, guest services, reservations, and hospitality systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with property management systems and Microsoft Office Suite.
• Ability to work flexible schedules including weekends, holidays, and evenings.

Responsibilities

• Assist Front Office pre-opening activities including recruitment, onboarding, training, and operational readiness.
• Participate in the development and implementation of departmental SOPs, service standards, and guest experience initiatives.
• Support testing and implementation of property management systems, guest communication platforms, and operational technology.
• Assist with opening simulations, service rehearsals, and training programs.
• Support daily operations of the Front Desk, Guest Services, PBX, and resort communications functions.
• Ensure smooth guest arrivals, departures, room assignments, billing accuracy, and guest requests.
• Monitor room inventory, arrivals, departures, VIP guests, and special accommodations.
• Act as Manager on Duty as assigned and serve as a key resource for operational problem solving.
• Resolve guest concerns promptly and professionally while ensuring appropriate follow-up.
• Maintain a visible presence in guest areas and lead by example through exceptional service delivery.

Skills

Front Office supervisory

Leadership

Communication

Problem-solving

Flexibility

Tools

Property Management System (PMS)

MS Office

Job description

Canyon Ranch Austin is seeking a service-driven Assistant Front Office Manager to join our pre-opening team. This role helps lead Front Office operations across the Front Desk, Guest Services, PBX, Transportation, and resort communications while coaching frontline colleagues to deliver personalized luxury service.

The ideal candidate thrives in a fast-paced luxury environment, is passionate about guest experience, and can develop teams to uphold Forbes Travel Guide standards and Canyon Ranch