Assistant Front Office Manager – Luxury Wellness Resort

Canyon Ranch; Spicewood (TX); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plan

Paid time off

Life insurance

Employee Assistance Program

Maternity leave

Spa access

Fitness classes

Lectures

Overnight stays

Descripción de la vacante

Canyon Ranch Austin is seeking an organized Assistant Front Office Manager to join our pre-opening team. Lead Front Office operations, guide front desk, guest services, PBX, and communications to deliver exceptional guest experiences while maintaining luxury standards.

The ideal candidate will have 2-4 years of supervisory Front Office experience in luxury hospitality, strong leadership, and proficiency with PMS and MS Office. Flexible schedules including weekends and holidays are required.

Formación

• 2-4 years of Front Office supervisory experience in a hotel, resort, or luxury hospitality environment.
• Strong knowledge of Front Desk operations, guest services, reservations, and hospitality systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with property management systems and Microsoft Office Suite.
• Ability to work flexible schedules including weekends, holidays, and evenings.

Responsabilidades

• Assist with Front Office pre-opening activities including recruitment, onboarding, training, and operational readiness.
• Participate in development and implementation of SOPs, service standards, and guest experience initiatives.
• Support testing and implementation of property management systems and guest communication platforms.
• Assist with opening simulations, service rehearsals, and training programs.
• Support daily operations of Front Desk, Guest Services, PBX, and resort communications functions.
• Ensure smooth guest arrivals, departures, room assignments, billing accuracy, and guest requests.
• Monitor room inventory, arrivals, departures, VIP guests, and special accommodations.
• Act as Manager on Duty as assigned and assist with problem solving.
• Resolve guest concerns promptly and professionally with follow-up.
• Lead by example with exceptional service delivery.

Conocimientos

Front Office supervision

Front Desk operations

Guest services

Leadership

Communication

Problem solving

Microsoft Office

PMS proficiency

Herramientas

Property Management System (PMS)

Microsoft Office Suite

Descripción del empleo

Canyon Ranch Austin is seeking an organized Assistant Front Office Manager to join our pre-opening team. Lead Front Office operations, guide front desk, guest services, PBX, and communications to deliver exceptional guest experiences while maintaining luxury standards.

The ideal candidate will have 2-4 years of supervisory Front Office experience in luxury hospitality, strong leadership, and proficiency with PMS and MS Office. Flexible schedules including weekends and holidays are required.