Front Office Leader – Orthodontics, Growth & Work-Life Balance

Kids Dental Brands; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Coverage

401(k) with match

Paid Time Off

Wellness Program

Holidays

Job summary

Arcadia Orthodontics is seeking a Front Office Manager to lead the front office team and ensure an exceptional patient and family experience in a pediatric orthodontic setting.

You will oversee scheduling, patient flow, and administrative functions while coaching staff to high performance and a collaborative culture. This leadership role supports practice growth and aligns with Kids Dental Brands' mission to deliver quality care.

Qualifications

• Healthcare, dental, retail, hospitality, or other customer service leadership experience preferred.
• Experience leading teams and supporting operational performance goals preferred.

Responsibilities

• Lead and support the front office team to deliver an exceptional patient and family experience.
• Oversee day-to-day front office operations, including scheduling, patient flow, and administrative functions.
• Develop, train, and coach team members while fostering a positive and accountable work environment.
• Manage staffing schedules and resolve coverage or scheduling challenges as needed.
• Help drive office performance by monitoring KPIs, supporting practice goals, and promoting a collaborative team environment.
• Partner with providers and leaders to support operational efficiency, patient satisfaction, and practice growth.
• Improve patient satisfaction and retention through proactive communication and problem resolution.
• Ensure accurate billing, payment processing, payroll support, and administrative operations.
• Maintain compliance with company policies, regulatory requirements, and operational standards.
• Manage office supply inventory, vendor relationships, equipment needs, and administrative resources.
• Maintain a clean, safe, and professional environment throughout the office.
• Uphold company core values of compassion, authenticity, talent, and teamwork.
• Perform other duties as assigned

Skills

Leadership

Front Office Management

Customer Service

Team Coaching

Job description

Arcadia Orthodontics is seeking a Front Office Manager to lead the front office team and ensure an exceptional patient and family experience in a pediatric orthodontic setting.

You will oversee scheduling, patient flow, and administrative functions while coaching staff to high performance and a collaborative culture. This leadership role supports practice growth and aligns with Kids Dental Brands' mission to deliver quality care.