Office Manager

Simply Orthodontics; East Milton (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer

Job summary

Simply Orthodontics is seeking an experienced Office Manager to oversee daily operations and actively participate in new patient consultations and treatment coordination. The role combines leadership of the front office and treatment coordination teams with ensuring a smooth patient experience and strong case acceptance.

You will work closely with the Orthodontist and leadership to optimize schedules, monitor performance, and manage insurance processes, billing, and patient finances.

Qualifications

• Leadership and team management experience in a fast-paced office.
• Sales experience and comfort discussing treatment options with patients.
• Experience with orthodontic/dental insurance processes, billing, and patient financial coordination.
• Strong communication and patient-service focus; ability to build trust with families.

Responsibilities

• Oversee day-to-day operations of the orthodontic office to ensure an organized, efficient, and patient-centered environment.
• Lead and support front office, treatment coordination, and administrative teams.
• Optimize the orthodontic schedule for efficient patient flow and productivity.
• Play active role in new patient consultations and explain treatment plans and financial arrangements.
• Coordinate treatment starts and ensure paperwork, consents, and insurance information are complete.
• Review practice performance reports and monitor KPIs for office performance.
• Manage payroll, PTO, and HR-related matters to ensure accountability and compliance.

Skills

Leadership

Team management

Sales experience

Orthodontic insurance

Communication

HR experience

Payroll

Tools

Practice management software

Job description

Simply Orthodontics is seeking an experienced Office Manager to oversee the daily operations of our patient-focused orthodontic practice while playing an active role in new patient consultations and treatment coordination. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place all while enjoying a 4-day work week!This is a hands-on leadership role that combines practice management with patient-facing treatment coordination. You’ll work closely with the Orthodontist, clinical team, and leadership to support schedule efficiency, team performance, treatment starts, case acceptance, patient experience, and overall practice performance.Because this role is directly involved in presenting treatment and financial options to patients and families, prior sales experience is required. Candidates with experience in dental or orthodontic treatment coordination, jewelry sales, wireless/mobile sales, or other environments involving high-value products or services are strongly encouraged to apply. We’re looking for someone who is comfortable discussing larger financial decisions, building trust with patients, and helping families confidently move forward with treatment.Schedule: Monday - Thursday 7:45 am - 5 pmResponsibilities:Oversee day-to-day operations of the orthodontic office to ensure an organized, efficient, and patient-centered environmentLead and support front office, treatment coordination, and administrative team members while fostering a positive, collaborative, and high-performing team cultureManage and optimize the orthodontic schedule to support efficient patient flow, provider productivity, and a seamless patient experience across consultations, adjustment appointments, emergencies, and retention visitsTake an active role in new patient consultations, creating a warm first impression and guiding patients and families through the orthodontic consultation experiencePresent recommended treatment plans and confidently explain financial arrangements, insurance benefits, payment options, and next steps in a clear, patient-friendly mannerBuild trust with patients and families, answer questions, address potential barriers to treatment, and support strong case acceptance and treatment start goalsFollow up with patients who are considering treatment and maintain consistent communication throughout the decision-making processCoordinate treatment starts and ensure required paperwork, consents, insurance information, and financial arrangements are completed accuratelyPartner closely with the Orthodontist and clinical team to ensure a seamless transition from consultation to treatmentOversee insurance verification, billing processes, and patient financial communication to ensure accuracy, transparency, and a positive patient experienceRun and review key practice reports to monitor scheduling efficiency, production, collections, treatment starts, case acceptance, and overall office performanceReview and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submissionCoach and support team performance, helping maintain accountability, consistency, and exceptional customer service standards throughout the officeCollaborate closely with the Orthodontist and leadership team to support office goals, patient satisfaction, and overall practice growthParticipate in weekly and monthly meetings to review KPIs, identify operational opportunities, and stay aligned on practice goalsMaintain accurate patient documentation and ensure compliance with HIPAA and practice standardsThis is an opportunity to step into a key leadership position within a well-established, team-oriented orthodontic practice. Your ability to lead the office, build strong patient relationships, and confidently guide families through treatment decisions will directly contribute to both the patient experience and overall success of the practice.Full-time BenefitsWe recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:Health insurance starting on your first day of employmentVision insurancePaid vacation timePaid holidaysPaid sick timeDental and orthodontic benefits401(k) retirement plan with employer contributionConsistent, set schedule (no weekends!)#simplyorthoPrior management experience is requiredHands-on experience with orthodontic/dental insurance processes, billing, and patient financial coordination is preferredProven ability to lead and support front office and administrative teams in a fast-paced environmentExperience managing HR-related matters within the office, including timecards, PTO tracking, and team accountabilityStrong organizational, communication, and problem-solving skillsExperience managing provider schedules and supporting efficient patient flow in a high-volume practice setting is preferredAbility to review and interpret practice performance reports, including production, collections, treatment starts, scheduling efficiency, and case acceptance metricsExperience with orthodontic/dental practice management software preferred