Front Office Manager

Davidson Hospitality Group; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Davidson Hospitality Group seeks a Front Office Manager for Cadillac Hotel & Beach Club in Miami. The role drives guest service excellence, staff training, and budget adherence, leading Front Office operations with a focus on standards and profit margins.

The position requires strong leadership, cash handling experience, and fluency in English, with responsibilities spanning recruiting, coaching, performance reviews, and departmental budgeting to sustain an outstanding hospitality experience.

Qualifications

• College-level reasoning, math, and language skills.
• Two years of departmental management experience in front office or related disciplines.
• Time management and negotiation abilities.
• Ability to manage and lead each discipline independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.

Responsibilities

• Demonstrate commitment to customer service and promptly respond to guest needs.
• Train Front Office staff, including new hires, to meet service standards.
• Empower staff to deliver exceptional guest service and meet budgeted margins.
• Prepare annual Front Office department budget reflecting hotel operations.
• Manage HR functions: recruiting, orientation, training, coaching, performance reviews, recognition.
• Maintain a skilled and motivated workforce.

Skills

Reasoning

Mathematics

Language skills

Time management

Negotiation

Leadership

Communication

Cash handling

Computer skills

Job description

Property Description

Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami's vibrant energy.

With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.

Overview

The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.