Front Office Leader – Luxury Hospitality

The William Vale; New York (NY); On-site; USD 68,000 - 70,000; Full time

Job summary

The William Vale in New York, a luxury hotel in Williamsburg, seeks an Assistant Front Desk Manager who will coach the Front Office team, support the Director of Front Desk, and drive guest and colleague experience in a fast-paced 24-hour operation. You will train new hires, schedule staff, and build strong cross-department relationships while maintaining professional, empathetic communication.

The role requires 3+ years in hospitality, 1+ year of leadership, and shifts including 3x pm and 2x

Qualifications

• Outstanding communication skills.
• Experience with hospitality software such as Opera Cloud is a plus.
• Strong organizational and time management abilities.
• Maintain a professional demeanor in all interactions.

Responsibilities

• Coach and lead the Front Office Team alongside the Assistant Front Desk leaders.
• Provide training to new hires and ongoing coaching to all team members.
• Promote guest-centric service and resolve issues with management support when needed.
• Ensure seamless communication between departments and high standards of guest experience.
• Oversee arrivals/departures and manage front desk operations during shifts.

Skills

Outstanding communication

Opera Cloud

Outlook/Excel/Word

Organizational skills

Professionalism

Tools

Opera Cloud

Outlook

Job description

The William Vale in New York, a luxury hotel in Williamsburg, seeks an Assistant Front Desk Manager who will coach the Front Office team, support the Director of Front Desk, and drive guest and colleague experience in a fast-paced 24-hour operation. You will train new hires, schedule staff, and build strong cross-department relationships while maintaining professional, empathetic communication.

The role requires 3+ years in hospitality, 1+ year of leadership, and shifts including 3x pm and 2x