Front Office Leader in Training — Rooms & Operations

Crestview Management, LLC; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee hotel room discounts

Professional development and career

Hands-on leadership development

Job summary

Hyatt Regency Indianapolis is seeking a Manager in Training for Rooms/Front Office to gain hands-on experience in hotel operations and leadership. You will work closely with Front Office and Rooms leadership, assisting guests and colleagues while preparing for future management opportunities.

The role emphasizes guest service, problem resolution, and cross-department coordination, with development opportunities and exposure to daily operations within a dynamic downtown hotel.

Qualifications

• High school diploma or equivalent required; hospitality coursework preferred.
• 1–2 years of hotel Front Office or guest services experience preferred.
• Leadership/training experience preferred but not required.
• Strong commitment to hospitality and guest service.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to stay calm and solutions-focused with guests.

Responsibilities

• Provide exceptional, welcome service to guests throughout their stay.
• Assist Front Office operations during high-volume periods (check-in/out, room assignments).
• Respond to guest questions and service issues promptly and professionally.
• Assist with service recovery and escalate issues as needed.
• Maintain a welcoming lobby and Front Office environment.
• Coordinate VIP arrivals, groups, and special requests.

Skills

Guest service

Leadership potential

Communication skills

Problem solving

Education

High school diploma

Hospitality coursework preferred

Tools

Hotel PMS

Microsoft Office

Job description

Hyatt Regency Indianapolis is seeking a Manager in Training for Rooms/Front Office to gain hands-on experience in hotel operations and leadership. You will work closely with Front Office and Rooms leadership, assisting guests and colleagues while preparing for future management opportunities.

The role emphasizes guest service, problem resolution, and cross-department coordination, with development opportunities and exposure to daily operations within a dynamic downtown hotel.