Front Office & Rooms: Leadership Trainee

Hyatt Regency Indianapolis; Indianapolis (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee room discounts

Professional development

Job summary

Hyatt Regency Indianapolis is seeking a Manager in Training – Rooms / Front Office to gain hands-on leadership experience in hotel operations. You will work closely with Front Office and Rooms leadership to learn guest services, daily operations, and interdepartmental coordination.

This development role emphasizes leadership, professionalism, and a commitment to hospitality as you prepare for future management opportunities within Hyatt.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of Front Office or guest services experience preferred.
• Leadership experience preferred but not required.

Responsibilities

• Provide exceptional, welcoming, and professional service to guests throughout their stay.
• Support Front Office operations during high-volume periods, including guest check-in and check-out, room assignments, guest requests, and general assistance.
• Respond to guest questions, concerns, and service issues promptly and professionally.
• Assist with service recovery while learning appropriate decision-making and escalation procedures.
• Monitor the lobby and Front Office areas to ensure a welcoming, organized, and guest-ready environment.
• Assist with the coordination of VIP arrivals, group arrivals, special requests, and other high-impact guest experiences.

Skills

Guest service

Leadership

Communication

Problem solving

Education

High school diploma or equivalent

Hospitality coursework preferred

Tools

PMS knowledge

Microsoft Office

Job description

Hyatt Regency Indianapolis is seeking a Manager in Training – Rooms / Front Office to gain hands-on leadership experience in hotel operations. You will work closely with Front Office and Rooms leadership to learn guest services, daily operations, and interdepartmental coordination.

This development role emphasizes leadership, professionalism, and a commitment to hospitality as you prepare for future management opportunities within Hyatt.